IT Support Specialist, NUAMES North

Position Details

WSU's Commitment to Equal Opportunity

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title
IT Support Specialist, NUAMES North

Requisition Number
S01903P

Position Category
Staff

Campus Location
Weber State University - Ogden, UT

Hours per week
40

Months per year
12

Alternate work schedule

Pay Grade
N27

Salary

FLSA
Non-Exempt

Job Summary/Basic Function

A position supporting a designated academic area as part of the Integrated Technology Support Services (ITSS) team providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms. This position is:

Responsible for recommending, purchasing, and maintaining equipment in support of the faculty and support staff of NUAMES North. This includes setting up and refreshing images in classrooms and labs; installing licensed software, coordinating the purchase of approved equipment, and tracking the equipment in the campus inventory system;

Manage work requests that come in and coordinate extended support with other members of the support team. This includes creating and tracking requests in the ticketing system;

Work with ITSS team Manager and TSS Director to ensure equipment cycles are forecasted for replacement and that funding processes are in place;

Classroom equipment is checked frequently to ensure a proactive response to problems can be determined before an issue arises. This would include adhering to campus information security policies, active updating/patching of installed equipment, and ensuring equipment is physically secured;

Work with NUAMES North administrators and collaborate with support team peers to determine expanded class technology opportunities are considered in support of improving optimal learning spaces; and

Work with vendors to find the best equipment and pricing for replacements.

This position will be required to work closely with NUAMES North administrators, faculty, and staff as well as the support team manager/director to provide excellent customer service and technical support. The employee will be expected to communicate efficiently and in a timely manner when dealing with varying situations that may occur.

Required Qualifications

Required:
Associate's or equivalent combination of education and experience

2 years of experience troubleshooting technology with emphasis on two or more of the following technologies in a full time position:

• Microsoft Active Directory
• Microsoft System Center
• JAMF
• AV Technologies
• Security & Vulnerability Management
• Microsoft and Apple Command Line Interfaces
  
  

Experience providing in-depth support for enterprise systems and software such as Google Apps for Education, INB, Argos reporting, Microsoft Office Suite, Windows OS, Apple OS, etc.

Experience imaging computers

Preferred Qualifications

Preferred:

• Experience evaluating and maintaining the security of computer stations
• Experience providing formal or informal training to peers and those outside of peer group
• Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
• Experience working with users to determine action plans
• Experience working on teams - possibly having led a project or coordinated work on projects

A successful candidate will be willing to

Background Check?
Yes

Benefits Summary

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Posting Detail Information

Job Open Date
10/10/2024

Review Date
10/24/2024

Job Close Date

Open Until Filled
Yes

Notes to Applicant

If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $44,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.

To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Screening of applications will begin October 24, 2024. Position will remain open until filled.

Criminal background check required as a condition of employment.

Quick Link for Direct Access to Posting
https://jobs.weber.edu/postings/24014

ADA Essential Job Function

ADA Essential Job Function

Physical Activity of this position
Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Acuity Requirements including color, depth perception and field of vision.
Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?

• jobs.weber.edu
• KSL
• Chronicle of Higher Education
• Higher Ed Jobs
• Agency Referral
• Personal Referral
• Internal Job Posting
• Advertisement/Publication
• Other web advertisement
• Other

* Do you have or have you ever been issued a W# By Weber State University? Yes or No.If yes, please enter your W#(W followed by eight numbers).
(Open Ended Question)

Documents Needed to Apply
Required Documents

Resume

Cover Letter

List of References with Contact Info

Optional Documents