Please attach a copy of your resume, license/certifications to your application-thank you!

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Days

Location: 2350 MEADOWS BLVD, Castle Rock, 80109

The role you'll contribute:

This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. Position is responsible for installing and troubleshooting all end-user hardware, software, and peripherals. Position is responsible for being the direct interface to the customer on behalf of other technical teams. Position may need to provide remote PC support and troubleshooting. Position assists with evaluations and recommendations of vendor packages and implements approved software. Position requires you to be able to lift a minimum of 20 lbs and be able to crawl under desks or other spaces in order to connect equipment. This is an hourly position which requires taking on-call and that is essential to the job role.

This is an entry level technical position. It consults with team lead, staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions. It assists with end-user training and provides clear documentation. You may be asked to provide status reports, problem-resolution summaries, and inventory reports as required.

The value you'll bring to the team:

• Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, tablets, and standard applications. This includes installation and relocation of devices, as required.
• Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.
• Follow AIT standards for devices and software, as approved and directed by AIT Senior Leadership; report any non-standard installations of software or hardware .
• Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.

Qualifications
The expertise and experiences you'll need to succeed:

• High School Diploma or equivalent
• At least one year experience in the desktop environment troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts is a must.

---