IT Support Technician

Why Ansell?

At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical, and consumer applications.

Discover more about our company, our team, and our values by visiting us at Ansell .

Ansell is looking for an IT Analyst to join our team in Roswell, GA! This position is 5 days in the office.

In this position you are responsible for identifying and responding to technology driven needs to identify, document, test and publish, processes and procedures that support our technology hardware, software and training in the field. Provides both written and verbal assistance on installation, maintenance, and troubleshooting in support of the branch(s) and performs data/information collection and analysis on branch technical needs or trends. Authorized to coordinate, maintain and monitor technology installations and upgrades in the field as well as maintenance of the technical infrastructure, under the direction and guidance of the IT Infrastructure Manager.

Acts as technical lead and IT project lead for the location. This position is accountable to the IT Infrastructure Manager. May also have responsibility for guiding Help Desk staff, providing direction and education for corporate projects, and support of technical job functions to peers in the field.

What benefits and opportunities does Ansell offer?

Competitive compensation plan

Flexible work model

An inclusive and collaborative environment that values diversity and fosters an international culture

Ansell University programs to develop professional and interpersonal skills

Opportunities to advance and grow within the company

Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs

401-k plan with company match

Paid time off (vacation, sick and personal days) plus 14 paid holidays

Continuing Education Reimbursement

Regional Diversity, Equity & Inclusion committees

Green office concept and a global mission of sustainability

What will this role look like in detail?

• Configures, installs, maintains and upgrades server applications, computer systems, hardware and software

• Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices

• Provides onsite technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)

• Typically resolves issues referred by help desk support

• Maintains a troubleshooting tracking log ensuring timely resolution of problems

• Collaborates with network services, software systems engineering and/or application development to restore service and/or identify problems

• Provides technical expertise in the management of a public and/or private network; tests and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers

• Installs, supports and/or maintains local (LAN) and/or wide area networks (WAN); evaluates and recommends networking product and software upgrades

• Performs technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations

• Monitors data traffic and controls network resource performance to ensure high-quality transmission

• Manages database utilities, monitors the relationships between the database users and applications, and maintains the organization's databases across multiple platforms and computing environments

• Collaborates with technology/infrastructure staff to identify data relationships and functional requirements; analyzes and resolves issues related to information flow and content

• Maintains database support tools, database tables and dictionaries, recovery and backup procedures

• Performs data modeling studies and develops detailed data models; maintains data model and entity relationship diagrams

• Identifies, diagnoses, and resolves technical problems related to network failure/integrity and usage of PC hardware and software

• Provides overall administration and support for e-mail applications to ensure that the system's integrity and security are not compromised

• Measures and manages e-mail capacity and utilization and notifies users when utilization exceeds established limits

• Evaluates, tests, recommends, develops, coordinates, monitors, and maintains information security policies, procedures and systems, including hardware, firmware and software

• Restores files or systems by designing, writing and implementing backup procedures

• Performs recovery procedures, scheduling and backups, and monitors batch processes

• Ensures that IS security architecture/designs, plans, controls, processes, standards, policies and procedures are aligned with IS standards and overall IS security

• Identifies security risks and exposures, determines the causes of security violations and suggests procedures to halt future incidents

• Develops and tests plans to ensure the continuity of critical business functions and minimize information loss in the event of a disaster (e.g., fire, flood, hurricane, earthquake) In the event of disaster, assesses damage to computer hardware, vital records, etc., to determine what should be salvaged, restored or replaced.

What will you bring to Ansell?

Bachelor's degree, or equivalent work experience that demonstrates the applicable knowledge of fundamental theories, principles and concepts of IT Infrastructure

Demonstrated use and application of technical standards, principles, theories, concepts and techniques

Ability to resolve a variety of technical problems of moderate scope and complexity

Customer service and strong written and oral communication skills

Effective analytical, decision making and troubleshooting skills

Desirable Technical Competencies (Intermediate to Advanced) • PC, LAN/WAN, VPN, DFS, mobile devise, video • Dell support (and Kace for MAC management) • Hubs/routers • Antiviral software, Microsoft Office and SCCM, VMware, HyperV • Printer operations (local/network) • Active Directory

Join us to lead the world to a safer future, apply today !

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Our Commitment to Diversity Equity and Inclusion:

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

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