IT Support Technician

Insight Global is hiring an IT Support Specialist for one of its large retail clients in Brownsburg, IN. The ideal candidate will have experience troubleshooting tier 1 hardware, software, and network related issues for internal u (retail locations, DC, Staff). Common issues may involve POS systems and back office computers. They will also be responsible for setting up accounts in Active Directory and setting up computers for new hires (including both imaging and physical set up). They will be expected to identify, diagnose, and resolve tickets in a timely manner, escalating to tier 2 or management when needed. They need to have experience troubleshooting in an onsite environment, including hands-on resolution of issues. This is a full-time role and compensation ranges from $20-$23 per hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Tier 1 support (Phone, email, in-person requests from internal u )
- Onsite hardware, software, networking support (connectivity/patching)
- Creating accounts in Active Directory and computer set up for new u (imaging/physical)
- Configuring and deploying new user desktop/laptops hardware, software, peripherals
- Troubleshooting experience and creating/updating documentation
- PC support and warehouse experience (tracking repairs, warranty information, inventory)
- Upgrading and troubleshooting applications and printers
- Great customer service and communication

Nice to Have Skills & Experience
- Jira and Confluence (Jira used for ticketing)
- General warehouse experience (EX: warranty information, keeping track of scanners, inventory, toner replacement, etc.)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.