Job Title
ITSM Analyst

Location
Remote, US

About Us
If you share our passion for inspiring progress, for bringing about bold shifts in how people, economies and societies operate, then you belong with Ingersoll Rand. Being recognized as a leader in the industry is a testament to our unwavering commitment in delivering high-quality products and services. We believe progress isn't just a concept, it's tangible improvements that begin with you.

Job Summary
Ready for the next step in your career? We're seeking a talented ITSM Analyst to join our team. As the second in command, you'll be the driving force behind our ServiceNow platform, ensuring our services run smoothly and efficiently. Play a pivotal role in our IT landscape, where your contributions will leave a lasting imprint on our operations. This is your chance to help shape and influence a newly maturing environment, where your skills and vision will drive success.

Responsibilities

• Regular run and maintain duties within ServiceNow
• Manages the IT Operational Reporting process and coordinates monthly and quarterly reporting
• Coordinates with IT and business teams to determine and produce desired ServiceNow reporting and dashboards
• Evaluates current delivery environment to set standard reporting across all IT support teams
• Creates reporting standards and cadence for various levels of leadership or business functions
• Manages the IT Release Management process including training sessions and governance
• Ensures the application teams are protecting the integrity of the live environments by adherence to the release management life cycle, including but not limited to, prioritization of changes, estimation, design, testing , proper documentation, user sign off, deployment and release outcomes
• Seek automation opportunities within ServiceNow and lead deployment of desired changes

Basic Qualifications

• Bachelor's degree required
• 2+ of experience in a global service delivery environment
• 3+ of ServiceNow experience, ServiceNow Administrator Certification is a plus
• 1+ year of RPA/Business process automation tool experience
• Strong organizational, time management and prioritization skills
• Possesses significant current knowledge of IT KPIs and ITIL processes
• Must be capable of working in a fast-paced, self-directed, and changing environment
• Strong written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate concepts to technical and non-technical audiences
• Must be a critical thinker with strong problem-solving skills, customer focused mindset
• Ability to coordinate cross-functional, interdisciplinary teams to achieve tactical and strategic goals
• High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgement and maturity
• High degree of initiative, dependability, and ability to work with little supervision
• Ability and desire to learn quickly and continuously

Work Arrangements/Requirements

• Remote role and a resident in the United States
• US Citizen or lawful Permanent Resident

Key Competencies

• ITSM tool administration experience
• Understanding of ITIL practices
• Business process analysis experience
• Reporting tool experience
• Automation and monitoring tool experience

What we offer:
Ingersoll Rand offers a comprehensive benefits program as a commitment to you, so you can be your best at work and beyond.

• 401K (Matching up to 6%)
• Medical plans, Dental, Vision
• Vacation time, paid holidays and sick time
• Company provided short term and long term disability, life insurance and employee assistance programs
• Ingersoll Rand stock

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR) , driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.