JB057278 - ServiceNow Developer L2 Suppor

Start Date: Interview Types Video Call

Skills ServiceNow, ITSM, in.. Visa Types H1B, Green Card, US ..

Position: ServiceNow Developer L2 Support



Location: Philadelphia, PA (Hybrid)



Duration: 12+ Months



Customer: Comcast



Rate: $50-55 Per HR hr on C2C Max

Required



• Minimum 7 - 10 years expertise. Development expertise in ITSM, and participation in integration and migrations projects.



• Extensive background in Support activities.



• Resource who has worked on support engagements



• Prior experience and understanding on ServiceNow development and integrations for ITSM module.



• Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts



• Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.



• Maintained production instances and non-production instances.



• Supported many teams on reviewing the code and configuration changes and deploying them to production instances.



• Experience with ServiceNow issues analysis and fixing for ITSM modules.



• Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.



• Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.



• Work with a solid understanding of Agile project methodologies and ITIL processes.