Job Description - WDC Administrative/ Operations Manager

Job Description - WDC Administrative/ Operations Manager

The Workforce Development Center (WDC) at Cincinnati State is the region's leading workforce training and education center. Located at the Evendale campus, we support our college mission by offering fast-paced micro-credentials and custom programming. This position requires a generalist who will meet the operational needs of WDC while contributing to process improvements and community engagement.

Essential Duties:

Accreditation Compliance

• Manage WDC credit offerings in the Curriculum Information Management system and coordinate HLC compliance including necessary reports, documentation, evidence and assist with APCC meetings, as needed.

Process Management/Reporting

• Evaluate and improve WDC processes with input from affected staff including e-form management and other processes.
• Develop and generate monthly financial and customer performance data for proper GL code maintenance

Human Resources

• Develop, manage and coordinate hiring processes with HR. Coordinate professional development opportunities for WDC staff.

Grants/Scholarships

• Act as lead contact for WDC grants by managing internal and external relationships, completing and submitting reports, assisting in seeking and writing new grants as well as administering scholarships for WDC students

Facilities/Public Safety/IT

• Manage WDC facility needs in collaboration with the college's facilities department and act as site contact for service vendors.
• Conduct daily WDC facility walk-throughs/tours and facilitate classroom setups/safety audits for day and evening classes.
• Coordinate public safety coverage and troubleshoot IT issues, coordinating with the college's IT department.

Supervision

• Oversee Client Management Specialist positions and their functions, ensuring compliance with the SEIU contract where appropriate
• Other duties as assigned

Details:

Reports To: Senior Director, Workforce Development Center

Position Level: WDC Operations Manager

Compensation: $ 68,000

Category: Professional

Contractual Affiliation: Non-Bargaining

Exempt Classification: Exempt

Status: Full-time

Required Qualifications:

• Bachelor's degree in related field from a regionally accredited college or university
• A minimum of 3 years of professional experience in related to administrative coordination and management
• Experience monitoring financial reports
• Experience troubleshooting first-level technology issues
• Strong Microsoft Office skills that include working experience in Microsoft Word, Excel PowerPoint and Outlook, and Access
• Availability to work early mornings, nights and weekends. A flexible schedule is required.
• Valid driver's license and the ability to travel to locations in Butler, Hamilton, and Warren Counties.

Preferred Qualifications:

• 2+ years higher education experience
• 3+ years of experience in B2B sales and service delivery
• Project management and process management experience

Desired Competencies:

• Attention to Detail - Monitors and checks work or information and plans and organizes time and resources efficiently
• Plans and organizes time efficiently
• Proven track record of process improvement successful implementation
• Demonstrate sensitivity to students with diverse academic, socio-economic, cultural and ethnic backgrounds, and students with disabilities.
• Demonstrate excellent relationship building skills, organizational skills and written/oral communication skills.
• Demonstrated team player that is self-motivated with the willingness to share knowledge and skills with co-workers
• Individual that is self-motivated with strong planning skills
• Ability to work effectively individually and as a team player with the ability to build effective and collaborative relationships
• Adaptability to job and/or organizational changes
• Ability to identify problem(s) and solve them through a logical, collaborative process
• Promotes a culture of team building and positivism with minimizing divisive behavior or creating a divisive environment

Physical Requirements:

• Ability to stand and walk for up to 8 hours at a time
• Ability to lift/move packages (up to 40 lbs.) on an intermittent basis

Details:

Reports To: Senior Director, Workforce Development Center

Position Level: WDC Operations Manager

Compensation: $68,000

Category: Professional

Contractual Affiliation: Non-Bargaining

Exempt Classification: Exempt

Status: Full-time

Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance - NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions) • Short-Term Disability: Offering 60% of your salary
• Life Insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
• Pet Insurance
• Employee Assistance Plan for employees, spouse and dependents
• Tuition Waiver for employees, spouse and dependents
• Tuition Reimbursement
• Free parking
• 10 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

Retirement: As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

Equal Opportunity Employer ~ Committed to Creating a Diverse and Inclusive Work Environment Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.