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ARIZONA DEPT OF ADMINISTRATION Delivering results that matter by providing best in class support services.
INTERMEDIATE CLAIMS ADJUSTER
Job Location:

Risk Management Division

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures, with the requirement to periodically attend in-person meetings or travel as needed

Main Office Location: 100 N. 15th Ave, Suite 301, Phoenix, AZ 85007

Posting Details:

Salary: $55,000 - $65,000 
Grade: 22
Open Until Filled

Job Summary:

The Arizona Department of Administration's Risk Management Division is seeking an Intermediate Claims Adjuster to manage a diverse portfolio of claims. You will be responsible for the full life cycle of claims, ranging from minor incidents to complex cases involving significant financial exposure. Your expertise will span auto accidents, property damage, personal injury, liability claims, and more. This role requires a combination of analytical skills, independent judgment, and effective communication. If you have a strong background in claims handling and a dedication to mitigating risk, this opportunity offers a chance to make a real impact in safeguarding the State's interests.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Investigate coverage, liability, and damage exposure, potentially including site visits and statewide travel
• Collaborate with agency representatives, legal counsel, and other stakeholders
• Manage claim files meticulously, ensuring proper documentation, coding, and adherence to regulations
• Prepare comprehensive reports, including settlement authorizations and trial recommendations
• Participate in interviews, mediations, arbitrations, and other legal proceedings as needed

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Basic knowledge of Arizona Revised Statutes, Arizona Administrative Code, and Executive Orders
• Basic knowledge of State and Federal court procedures, precedents, case law, and contract law
• Claims best practices guidelines
• Insurance claims processing
• Negotiations and alternate dispute resolution (ADR)
• Types of insurance contracts and related law
• Administrative policies, practices, and procedures
• Occupational, safety, and health regulations
• Insurance and/or risk management information systems

Skills in:

• Excellent judgment and decision-making skills
• Excellent research, investigative, and analytical skills
• Effective communication both orally and in writing

Ability to:

• Handle confidential information with tact and discretion
• Manage varied responsibilities with accuracy and speed under pressure
• Maintain composure in emotionally charged situations
• Provide excellent customer service
• Maintain excellent interpersonal relations
• Learn, understand, and apply Arizona Revised Statutes and Arizona Administrative Code  
  
  

Selective Preference(s):

• Proficiency in Google Suite
• Bachelor's degree
• 5 years of related professional experience

Pre-Employment Requirements:

• Background and reference check, including a criminal records verification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:  Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program  here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer