Job: Senior Quality Assurance/Business Analyst

Position Description

Senior Quality Assurance/Business Analyst

Anticipated Salary Range: $80,000-$100,000

Salary Commensurate with Qualifications and Experience

The State Corporation Commission (SCC) seeks a Senior Quality Assurance/Business Analyst to join our Health Benefit Exchange (HBE) division. The Health Benefit Exchange operates Virginia's Insurance Marketplace with a mission to increase access to affordable and reliable health coverage for Virginians who are not insured by their employer, Medicaid, or Medicare. Launched in November 2023, the Marketplace is Virginia's own state-based health insurance marketplace where consumers can shop for, compare, and purchase high-quality and affordable health insurance plans. As a Senior Quality Assurance/Business Analyst, you have the unique opportunity to join a growing and talented professional team assisting in the development of the Health Benefit Exchange. The position works a hybrid schedule, generally 3 days of telework and 2 days in office each week.

Essential Duties and Responsibilities

• Participate in all User Acceptance Testing (UAT) activities
• Ensure test results including risks or issues are documented, reported to stakeholders, and available for specification of user instructions
• Create test cases and provide quality review and quality control for release
• Develop, execute, and support user acceptance testing, manual, and automated testing, as well as ensure that test cases, scenarios, and other documentation are created and kept up to date
• Perform manual and automated testing to ensure that federal, state, and HBE requirements and quality standards are met
• Perform testing with state and federal agencies and external partners to ensure that data quality, account transfers, and technology solutions are executed in accordance with requirements
• Identify, track, prioritize, and collaborate on resolutions for bugs and defects
• Review business processes and recommend improvements
• Write clear and well-structured business requirements and documentation
• Analyze process issues and bottlenecks to make improvements and identify automation opportunities
• Communicate and validate requirements with relevant stakeholders

Qualifications
Preferred Qualifications

• Approximately five or more years of experience in quality assurance, business/systems analysis, and/or supporting system users in performing User Acceptance Technology (UAT)
• Proven experience working with a third party (development) vendor
• Considerable experience supporting software testing for complex applications
• Considerable knowledge and/or experience analyzing and documenting the impacts of system changes
• Knowledge in generating process documentation and functional specs
• Ability to establish and maintain effective working relationships within the SCC and with external partners
• Ability to communicate with business and technical stakeholders effectively both verbally and in writing
• Ability to adapt to a continuously changing environment, handle multiple priorities, and work independently and with a team in a fast-paced environment
• Demonstrated resourcefulness and creative problem-solving skills with a high attention to detail
• Proficiency in MS Excel, MS Word, MS PowerPoint, and MS Visio
• Experience supporting software in a health or health insurance environment is a plus
• Experience using tools such as Jira and SharePoint are a plus
• A bachelor's degree in computer science, information systems, statistics, or a related field is desirable but not required

SCC Information

Located in downtown Richmond, the State Corporation Commission (SCC) is an independent state agency with regulatory authority over public utilities, insurance, state-chartered financial institutions, investment securities, retail franchising, and utility and railroad safety, as well as serving as the state's central filing office for businesses. The SCC is also charged with administering the Health Benefit Exchange, Virginia's health insurance marketplace. The SCC's structure is unique. No other state has a single agency with such a broad array of regulatory responsibility.

The SCC offers its employees rewarding, impactful public-service work; flexible telework options and work-life balance; and professional development opportunities. The SCC fosters a high-performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC's mission and strategic goals. Core benefits provided to SCC employees include competitive health and life insurance programs, pre-tax spending accounts, leave programs, and paid state holidays. Employees participate in a state retirement plan with options for tax-deferred retirement savings including employer matching. The state funds a short and long-term disability program.

The SCC regulates various companies and industries in Virginia; therefore, to avoid any conflict, employees are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.

The SCC does not provide employer sponsorship. We use the E-Verify system to confirm identity and work authorization.

The SCC is an Equal Opportunity Employer. As a Virginia Values Veterans (V3) Certified Employer, we value and encourage veterans and members of the Reserves and National Guard to apply.

The information you submit must clearly demonstrate your experience and qualifications as they relate to this position. Interview consideration is based on the information submitted online. If requested, the SCC will provide reasonable accommodation to applicants in need of accommodation in order to provide access to the application and interview process. A background investigation is conducted on the selected candidate as a condition of employment.

This position is classified in the SCC Salary Structure as a Grade P-11 depending on the candidate's qualifications and experience and will be exempt from the provisions of the Fair Labor Standards Act (FLSA).

How To Apply
This position will remain open until filled; however, interested candidates are strongly encouraged to apply by September 19, 2024.

Qualified internal and external candidates are encouraged to apply. If you are an external candidate, click on the Apply Now button on this page. If you are an internal candidate, apply using eSCC (Oracle) - iRecruitment Employee Candidate.

Minimum Salary 80000.00 Maximum Salary 100000.00 Ad Close Date