Junior IT Support Specialist 443

Description: NSI requires a Junior IT Support Specialist to support a potential contract supporting the Navy International Program Office (IPO). The Junior IT Support Specialist will perform duties in information technology management to include issuing, troubleshooting, and monitoring command mobile devices, external hard drives, computer headset and phone headsets. Use judgment and initiative to determine the correct approach or action in non-routine situations; display ability to interpret and adapt guidelines in a frequently changing environment and maintain and update the Navy IPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual". Assist Helpdesk Lead with IT helpdesk inquiries. Respond to and track helpdesk issues via Navy IPO SharePoint portal ticketing system. Tasks may include, but not limited toner replacements, cubicle and office setups, Teams/GVS/VTC/SVTC setups, Cisco desk phone setups, voicemail PIN resets, and software resolutions. Assist IT Helpdesk lead in maintaining master mobile device database and tracking Mobile User Agreements (MUA). Serving as liaison between Navy IPO personnel and Do CIO Mobility Team; submitting ITD tickets to DoN CIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, provide documentation for missing, lost, stolen, or damage (MLSD) devices, and requesting any out-of-baseline features, such as international plans. Assist users with initial setup, Purebred setup, and mandated updates of mobile devices within the Flank Speed (Navy Office 365) environment. Obtain DISA Purebred Agen designation by fulfilling training and registration requirements. Act as Tier-I support, perform basic troubleshooting to resolve mobile device issues, such as incorrect passcodes, passwords, e-m not synching, etc., prior to escalating to DoN CIO ITD ticketing system. Assist users with Microsoft Teams (MS Teams), Global Video Services (GVS), VTC (Video Teleconference), and Secure Video Teleconference (SVTC) setups using the Nav IPO SharePoint VTC/SVTC tracking system. Assist users with desk phone setup within the Cisco Unity and Cisco Call Manager applications. Assisting Information Systems Security Manager (ISSM) with DMCC-S device including assignment and troubleshooting. Assist with disposal of retiring government assets and property through DLA Disposition Services (formerly known as DRMO). Obtain AMPS account to submit Electronic Turn in Document (ETID) documentation and palletize property prior to turn-in. Must be able to lift up to 30lbs.

Location: Washington D.C.

Education: High School Diploma or GED. CompTIA A+ certification.

Experience: At least 5 Years or less specialized experience (At least one-year experience) in helpdesk or equivalent technical support position. Familiarization with Windows 10/11 operating systems, and Apple/Android mobile devices.

Security Clearance: Secret Clearance is required. Must be a U.S. citizen.

Special Notes/Instructions: NSI is a privately held, small but quickly growing company with headquarters in Lexington Park, Maryland within 5 miles of the Patuxent River Naval Air Station. Established in 2004, we are now celebrating 20 years of excellence in providing quality products and services to the Department of Defense. Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, employee assistance program, tuition assistance program, 401k Plan with company match as well as a fun and enthusiastic work environment!

To Apply: NSI offers a team-oriented work environment and a competitive compensation and employee benefits package. If you have a commitment to excellence and want to join our team of top caliber professionals, we invite you to submit your resume electronically by visiting our careers website at: https://n-s-i.us/careers/apply/.

Quality, Integrity, Teamwork, Success - that's NSI!

NSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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