Key Accounts Sr. Supervisor (L3)

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Key Accounts Supervisor at our Tempe, AZ location.

Our TOP KEY CUSTOMERS are important to DHL Express and we are looking for a Supervisor who will strategically work with our Sales Leaders across the country and our global network to provide offerings and enhancements aligned with our loyal customers’ needs. This Supervisor will oversee a team of Key Account Executives.

Successful candidates should have a track record of driving KPIs and results. Ideal candidates should be well versed in coaching their team to meet goals while engaging them through open communication and being a stellar role model.With an entrepreneurial spirit, they will empower a team to drive towards business results.

We offer our Key Account Customers “top shelf” support, features and innovative solutions, to promote their success.

Key Responsibilities:

• Support all key account functions in terms of problem solving, corrective actions, and other contractually agreed services communicated by the relevant Sales staff in order to develop a continuing business partnership
• Visit key account customers to listen to customer’s needs and obtain first-hand assessment on DHL’s service delivery performance to enhance the customer relationship
• Handle any overflow of calls from the Frontline where necessary (Emergency level)
• Work with sales department for account acquisition, performance review and exploration of new business
• Support and assist sales with on – boarding new customers
• Ensure teams comply with Network Tracing Procedures
• Develop a high performance service culture within the Key Accounts Department
• Monitor KPIs with team members and monitor individual performance
• Conduct in-depth annual performance reviews

Skills & Qualifications:

• 2-4 years in related field (or equivalent)
• Experience in leading customer service teams in a Customer Contact Centre environment (with a strong background in coaching, counseling and motivating)
• Typically requires BS/BA
• Facilitation and training skills (excellent)
• Microsoft Office Suite (excellent)
• DHL Systems CSV, GEMA, NTPS (excellent)
• Communication skills, spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Leadership skills (excellent)
• Analytical, organizational and motivational skills (excellent)
• Project Management skills (excellent)
• People Management skills (excellent)

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)