Lab Support Tech II or III

Expected Starting Salary Range:

Lab Support Tech II - $16.98 - 20.43/hr

Lab Support Tech III - $18.59 - 22.37/hr

Fulltime

Monday - Friday 8:30am-5pm

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• The #1 Pediatric Hospital in the Nation- US News and World Report 2023

• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work

• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Market Leading Benefits Including:

• +$2.00/hr shift differential and +$1.00/hr weekend differential for qualified hours.

• Medical coverage starting day 1 of employment. View employee benefits here: https://www.cincinnatichildrens.org/careers/benefit

• Pension plan and optional 403(b) supplemental retirement plan

• Tuition reimbursement for continuing education

• Expansive employee discount programs through our many community partner

• Referral bonus program for current staff!

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQIA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental health wellness program

REPRESENTATIVE RESPONSIBILITIES

• Serve as a Resource

Demonstrate advanced competence in specimen collection and laboratory support services, knowledge, skills and behaviors. Fulfills lead role or subject matter expert within Department. Effectively communicate with team members and contribute to their growth by sharing knowledge, experience, and skills; stay abreast of changes in key systems; serve as an expert resource to the department, and/or hospital in specimen collection and laboratory problem resolution

• Process Improvement

Serve in a lead role for safety and quality improvement efforts within the Department. Participate in improving /assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities.

• Technical

Responsible for identifying and implementing process changes, drafting technical and procedural documents. Collection of samples for laboratory testing following approved laboratory procedures. Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness. Performs EPIC registration as required. Performs defined supervised testing under an approved department program. Testing program must be supervised, CLIA compliant and must be approved the Laboratory Director. Competencies are required following CAP (College of American Pathologists) guidelines. Position is cross-trained to perform more than one function of laboratory support within the Department. Resolves test order related issues (test in question, sample in question) and manages add-on tests. Researches and resolves unusual/uncommon tests. Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care. Accurately and completely documents activities in HIS or LIS as appropriate.

• Customer Service - Patient/Provider

Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families. Acts as a resource to external customers to the lab, primarily nursing unit staff and ordering physicians and their offices and/or staff. Responds to questions regarding specimen collection and handling, laboratory intake processes and test results. Provides advanced troubleshooting and problem resolution for all laboratory customers.

• Department Support

Produces work that is accurate, neat, complete and timely. Identifies technical and specimen related problems or discrepancies. Demonstrates knowledge of laboratory information systems. Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue. Performs registrations, scanning, and assists send-outs in monitoring pending logs. Perform routine operational functions such as supply inventory. Monitors transfer lists from outpatient laboratories to assure specimen receipt. Demonstrates flexibility within the department. Assists supervisor in scheduling staff assignments. Serves as a Preceptor for training and onboarding new staff.

Qualifications:

EDUCATION/EXPERIENCE

Required:

• High school diploma or equivalent

• Lab Support Tech II - 2 years of experience in a related job discipline

• Lab Support Tech III - 3+ years of experience in a related job discipline

• Preferred:

• Associate's degree in science or 2 years in healthcare.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability