JOB DESCRIPTION:

Day to Day Responsibilities:

Provide technical assistance and resolution as necessary

Set up hardware and install and configure software and drivers

Maintain and repair computer systems connected to data acquisition systems and lab

instruments.

Perform regular upgrades to ensure systems remain updated

Troubleshoot system failures or bugs and provide solutions to restore functionality

Troubleshoot system local and group policy issues in Microsoft Active Directory

Arrange maintenance sessions to discover and mend inefficiencies

Keep records of repairs and fixes for future reference

Ensure that Internet security software is updated and running properly

Manage security options and software in computers and networks to maintain privacy and

protection from attacks

Test and implement new software programs for the company




Education and Experience:

AS degree in Computer Repair, or relevant field preferred

3+ years’ experience as computer technician or similar role




Required Skills (These are skills that candidates MUST possess):

Strong understanding of Microsoft operating systems

Excellent PC troubleshooting skills

Able to read and understand technical manuals

Ability to multi-task and prioritize projects effectively

Experience with LAN/WAN networks

Thorough knowledge of computer systems and IT components

Good knowledge of internet security and data privacy principles




Desired Skills (These are skills that would be nice for candidates to possess):

Relevant certifications (e.g. CompTIA A+) will be an advantage

MS Active Directory management

Computer hardware and data acquisition systems interfacing skills.




Soft Skills (Communication/Team/Leadership):

Very good communication abilities

Exceptional organizing and time-management skills

Able to work with customers to understand requirements and implement solutions




Other Requirements:

Proficient in time management and task prioritization

Advanced Level of English Language

Effective organization and planning skills, with ability to handle changing priorities

Excellent communication and interpersonal skills

Must be a self-starter, able to work in team environment and motivate others

Education: Bachelors Degree