Laboratory Client Support Specialist

Description: SEIU Local 105 - $25.57 - $37.51
"May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.


Job Summary:

Performs a variety of duties to support the receipt, processing, delivery and distribution of lab results. Completes research and pricing for tests performed by outside vendors and enters results from tests into medical records. Comprehensive laboratory support for KP Lab, CPMG providers and external providers.

Essential Responsibilities:

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.


• Lab Services: Entry of test results into the LIS for all external laboratory tests and if needed, internal tests. Places lab orders from external provides in the LIS. Maintains and completes all required documentation for reports, requests, and results. Communicates and documents results, including alert values to clinical staff. Creates encounters in EMR system. Collaborate with providers (internal and external) to provide support for contracted and non-contracted testing or results. Contacts members regarding lab orders and communicate any special requirements. Contacts members for specimen recollections. Correct or amend any lab results and notify the ordering provider, when needed.


• Research and Pricing: Provides pricing and CPT codes to PFS for external lab testing. Performs extensive research for send out testing. Determines appropriate basic genetic testing requirements when scheduling and work with providers to ensure correct testing is performed. Determines when a referral is needed for testing and submit to the Referral Department. Understands when to escalate a lab request to the Pathologist. Provides pricing and CPT codes to Financial Counseling to determine member financial responsibility.


• Administration: Answers and assists with routine telephone calls. Maintains a list of contracted laboratories and their current accrediting licenses. Updates and maintains database for external lab tests. Monitors lab utilization to determine if a new test should be built in the LIS/EMR. Submits billing credits to the Supervisor for any lab errors. Identifies any significant QA events and notifies their Supervisor. Supplies fulfillment for the region (internal and external customers).


• Phlebotomy Resource: Demonstrates knowledge of specimen collection processes and specimen requirements. Assesses specimen integrity and prepares, packages and arranges for transport of specimens as required. Successfully completes the required laboratory orientation, training, competencies and on-going education as assigned. Educates and provides support to all lab staff for ordering tests that are not in the LIS/EMR.


• Performs other related duties as assigned to include backfill for phlebotomy, when needed.

Basic Qualifications:
Experience

• Minimum two (2) years of phlebotomy or laboratory work to include specimen processing.


• One (1) year customer service experience.

Education

• Completion of an accredited phlebotomy training program and successful completion of a phlebotomy externship of at least 80 hours to include specimen processing.
• High School Diploma OR General Education Diploma (GED) required.

License, Certification, Registration

• Medical Technologist Certificate within 12 months of hire from American Medical Technologists OR Medical Lab Scientist Certificate within 12 months of hire from American Society for Clinical Pathologists OR Medical Lab Technician Certificate within 12 months of hire from American Medical Technologists OR Medical Lab Assistant Certification within 12 months of hire from American Society for Clinical Pathologists OR Phlebotomy Technologist Certificate within 12 months of hire from American Society of Phlebotomy Technicians

Additional Requirements:

• Must pass basic Excel and Word test at 70% and be able to type a minimum of 45 words/minute with 90% accuracy.

Preferred Qualifications:

• N/A

Primary Location: Colorado,Denver,Northfield Support Services
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: C01|SEIU|Local 105
Job Level: Individual Contributor
Department: Northfield Support Services - Rgnl Othr-Lab Client Svcs - 1608
Pay Range: $25.57 - $37.51 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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