Launch Specialist

About the Role:

Client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Manager of Launch and, Product Ops within our Platform Operations organization.

This position is partially remote, partially in-office and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You’re excited about this opportunity because you will…

Interface directly with merchant restaurants and work tirelessly to improve their experience

Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants

Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for Client software configuration

Create merchant training materials to encourage staff understanding and adoption

Train merchant staff on effectively using new platforms

Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue

Be able to achieve immediate results and adapt in an evolving work environment

Look for ways to improve and want to shape the direction of the company

 

We’re excited about you because…

Bachelor’s degree or equivalent work experience

4-5  years of work experience in account management, systems implementation, customer support, or hospitality

Able to complete tasks accurately, effectively and on time with superb attention to detail 

Experience working successfully cross functionally with individual contributors

Excellent external and internal customer support skills

Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes. 

Experience working successfully cross functionally with other departments

Education: Bachelors Degree