Job Description

Job Announcement: Lead Appliance Repair Technician

Do you get excited by the challenge of figuring out how things work? Do you love troubleshooting and fixing what's broken? Would you like to play a key role in improving the home lives of families in your community?

If so, we want you on our team! Mr. Appliance of West Loop is looking for a Lead Appliance Repair Technician. Apply today!

Why Join Us?

• Work-Life Balance: Enjoy working with a team you'll actually like, having fun on the job, and protecting your free time. No nights or weekends required!
• Ongoing Training: We provide the training you need to succeed and grow in your career.

Your Responsibilities as a Lead Appliance Repair Technician:

As a Lead Appliance Repair Technician, you are crucial in delivering excellent customer service through high-quality maintenance services for our customers' appliances. Your primary responsibilities include:

• Diagnose and Repair: Identify and fix issues with home appliances and equipment.
• Provide Estimates: Offer accurate cost estimates for repairs.
• Customer Communication: Clearly explain the services needed to customers.
• Manage Parts: Order parts and ensure efficient use of company materials.
• Collect Payments: Handle payment collection for completed work.

What You Need to Succeed:

• Exceptional Customer Service: You are the face of the company, delivering a great customer experience with empathy and professionalism.
• Problem Solving: Transition smoothly from diagnosis to solution, helping customers understand what needs to be done to resolve their issues quickly.
• Quality of Work: Use critical thinking skills to ensure the job is done right the first time, leading to customer satisfaction.
• Efficiency: Be efficient with your time and repair speed to meet all customer needs for the day.
• Punctuality and Reliability: Be available and on time, as customers eagerly await your help.
• Attention to Detail: Maintain a clean and organized work vehicle and ensure accurate completion of customer information and reports.
• Ongoing Learning: Stay updated on new appliances and features, taking advantage of training opportunities to expand your knowledge and skills.

Job Requirements:

• Education: High school diploma or equivalent.
• Licensing: Valid driver's license and clean driving record.
• Experience: Previous experience of one year or more in appliance repair is a plus!

Benefits & Pay:

• Compensation: $20.00 to $28.00 per hour, based on experience, plus bonuses and commissions.
• Work-Life Balance: No nights or weekends, ensuring a solid work-life balance.
• Paid Training: Access to Mr. Appliance Academy to advance from Apprentice to Master Technician.
• Incentives: Generous bonuses and incentive pay for hard work.
• Perks: Company vehicle and iPad provided.
• Health Benefits: Health, Dental, and Vision benefits after 90 days of full-time employment.
• Paid Time Off: 10 days of PTO per year.
• Team Environment: Enjoy working in a fun and supportive team culture.

If you excel at customer care, love troubleshooting, and enjoy working with your hands and technology, a career at Mr. Appliance as a Lead Appliance Repair Technician could be your future!

Apply today!