Summary

This position is part of the Interior Business Center (IBC), Human Resources Directorate (HRD), Payroll Operations Division (POD), Debt Management Branch (DMB). The Branch provides billing and collection activities associated with employee debt records, analyzing payroll records to determine debt validity/accuracy, performing debt collection activities, recording collections applicable to bill, reporting to client accounting offices, and communicating with client office personnel and debtors.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Family of overseas employees
  
  Family members of a federal employee or uniformed service member who is or was, working overseas.
• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Individuals with disabilities
• Land & base management
  
  Certain current or former term or temporary federal employees of a land or base management agency.
• Military spouses
• Peace Corps & AmeriCorps Vista
• Special authorities
  
  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
• Veterans

Clarification from the agency

Special Authorities: other miscellaneous authorities

Videos

Duties

• Prepares and transmits transfer packages for employees who separate or retire
• Certifies refunds and pays daily transactions after necessary research to verify validity
• Distributes and reviews team members' workload to assure timely processing; controls backlog, and meets established deadlines
• Answers questions on specifics of debt computation from technicians and customers
• Calculates, prepares, validates, and transmits reports of billing and collection activity to clients
• Performs required research to aid analysis of transactions to determine cause of erroneous billings
• Utilizes both payroll and accounting systems and explains transactions from source documents
• Performs detailed audits of debt and collections

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Suitable for Federal employment, determined by background investigation.
• Direct Deposit of pay is required.
• Selective Service registration required for male applicants, unless exempt.
• Status candidates must meet time-in-grade (see Qualifications).

Qualifications

At the GS-08 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-7 level. Specialized experience is that which has equipped the applicant with the competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes but is not limited to experience utilizing Federal Civilian Payroll System and subsidiary systems to research and resolve employee payroll issues and apply Federal civilian payroll, benefits, billing and collection and/or financial rules and regulations to resolve a variety of Federal civilian payroll system issues.

Only experience and education obtained by the closing date of this announcement will be considered.

TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b).A written test is not required.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

There are no education requirements and education cannot be substituted for experience.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a RA for Online Assessments here.

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. Please refer to Required Documents section for additional details. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Appointment Authorities: For more information on appointment authority eligibility requirements:

Persons with Disabilities-Schedule A

Special Hiring Authorities for Veterans

Special Hiring Authority for Certain Military Spouses

Other Special Appointment Authorities

OPM Interchange Agreement and Other Miscellaneous Authorities

Telework Suitability:

The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

Stipulations of Employment:

Selection may require completion of a 1-year probationary period.

Work Schedule:

This position allows for a flexible work schedule.

Miscellaneous:

This position is covered by a Collective Bargaining Agreement (CBA).

DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.

This vacancy announcement may be used to fill similar positions within 90 days.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

You will be evaluated based on how well you meet the qualifications and competencies listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position (if applicable). You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Analytical Thinking
• Arithmetic/Mathematical Reasoning
• Customer Service
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Leadership
• Oral Communication
• Reasoning
• Self-Management
• Self-Management
• Teaching Others
• Teamwork
• Technical Competency - Billing and Collections Processing
• Written Communication

Note: Duplicative competencies indicate that the competency is being assessed in both the Assessment Questionnaire and USA Hire Competency Based Assessment.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and Assessment Questionnaire, this position requires an online USA Hire Competency Based Assessment. The online assessment measures critical general competencies required to perform the job.

Due Weight Consideration is a review process used to provide consideration to performance appraisals and awards submitted with each application on a used merit promotion certificate and factoring the results into the merit promotion selection process.

Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

It is your responsibility to obtain and upload your performance appraisal/evaluation and/or list of awards prior to the closing of the vacancy announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package which includes:
  
  1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
  
  2. SF-50 or DD-214
  
  • Current/Former Career/Career-Conditional Eligible: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis. If this information is unverifiable, you may be rated ineligible.
  
  3. Due Weight Consideration:
  
  
  • Performance Appraisal
  • List of Awards over last five years
  
  4. Other supporting documents:
  
  
  • College transcript(s), if qualifying based on education
  • SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
  • Non-competitive appointment authority documentation, if applicable
  • Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
  • Most recent Performance Appraisal, if applicable
  • Cover letter, optional
  
  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
  
  Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
  
  Do not upload documents with sensitive information. It is your responsibility to redact sensitive information of the documents you are uploading.
  
  It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
• How to Apply
  
  Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section of this vacancy.
  
  The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
  
  The application process is as follows:
  
  
  1. To begin the application process, click Apply Online button.
  2. Answer the questions presented in the application and attach all necessary supporting documentation. You may preview the Application Questionnaire at:https://apply.usastaffing.gov/ViewQuestionnaire/12441263
  3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
  4. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
  5. After submitting an online application, you will be notified whether or not you are required to take additional online assessment through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
  6. If you are asked to take the USA Hire Competency Based Assessment, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessment. Click here for Computer System Requirements.
  7. Note, set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account under "Track my application" link for the corresponding application.
  
  This position is being advertised concurrently with vacancy announcement IBC-DE-12441262MH using Delegated Examining (DE) procedures. If interested, refer to that announcement to determine if you meet DE requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.
  
  To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Edit Application. This option will no longer be available once the announcement has closed.
  
  To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  Agency contact information
  
  Molly Hanna
  
  Email
  
  molly_hanna@ibc.doi.gov
  
  Address
  
  IBC HRD Payroll Operations Division
  
  7201 W. Mansfield Ave.
  
  Denver, CO 80235
  
  US
  
  Next steps
  
  If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement.
  
  Online Assessment Helpdesk - If you have any questions about the assessments, please submit a help desk ticket here: https://apply.usastaffing.gov/HelpTicket
  
  For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
  
  Based on your application and your responses to the Assessment Questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. This online assessment must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under Rehabilitation Act of 1973 as amended.
  
  Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessment.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.

2. SF-50 or DD-214

• Current/Former Career/Career-Conditional Eligible: Your most recent non-award Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis. If this information is unverifiable, you may be rated ineligible.

3. Due Weight Consideration:

• Performance Appraisal
• List of Awards over last five years

4. Other supporting documents:

• College transcript(s), if qualifying based on education
• SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
• Non-competitive appointment authority documentation, if applicable
• Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
• Most recent Performance Appraisal, if applicable
• Cover letter, optional

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Do not upload documents with sensitive information. It is your responsibility to redact sensitive information of the documents you are uploading.

It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section of this vacancy.

The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

The application process is as follows:

1. To begin the application process, click Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation. You may preview the Application Questionnaire at:https://apply.usastaffing.gov/ViewQuestionnaire/12441263
3. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
4. Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
5. After submitting an online application, you will be notified whether or not you are required to take additional online assessment through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
6. If you are asked to take the USA Hire Competency Based Assessment, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessment. Click here for Computer System Requirements.
7. Note, set aside at least 3 hours to take the assessment; however, most applicants complete the assessment in less time. If you need to stop the assessment and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account under "Track my application" link for the corresponding application.

This position is being advertised concurrently with vacancy announcement IBC-DE-12441262MH using Delegated Examining (DE) procedures. If interested, refer to that announcement to determine if you meet DE requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Edit Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

Molly Hanna

Email

molly_hanna@ibc.doi.gov

Address

IBC HRD Payroll Operations Division

7201 W. Mansfield Ave.

Denver, CO 80235

US

Next steps

If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement.

Online Assessment Helpdesk - If you have any questions about the assessments, please submit a help desk ticket here: https://apply.usastaffing.gov/HelpTicket

For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.

Based on your application and your responses to the Assessment Questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessment. This online assessment must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under Rehabilitation Act of 1973 as amended.

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessment.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request