Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are looking for an experienced account manager to join our US TikTok Shopping customer User Growth team.

Responsibilities
- Responsible for TikTok Shop US consumer growth and implementing relevant best-selling products strategies, both for the first time consumers and repeated consumers.
- Responsible for leading and managing a team of account managers to iterate seller incubation and acquisition strategies for TikTok Shop.
- Familiar with e-commerce best-selling product strategy, including category characteristics and consumer hobbies in TikTok platform insights.
- Work closely with XFN teams, organize and coordinate the projects with them, produce analysis, reviews and insights together with a data analysis team.
- Iterate insights and strategies about product supply for the Growth team to drive a growing consumer base and GMV.
- Ownership for channel management and seller communication, instant messaging, and other approaches to conduct mass account management activities, including forecasting, troubleshooting, seller education, incubation program, etc.
- Accumulate and share knowledge to drive best practices with internal and external teams.

Qualifications

- Bachelor's Degree in Business, Economics, Finance, Communications, or a related field.
- 5+ years experience in account management or seller incubation, experience of managing hundreds of sellers is required.
- 3+ years of experience managing business development, account management, seller, vendor management, or sales teams.
- Strong knowledge of the US e-commerce landscape, consumer demands, digital evolution, and mobile transformation.
- Excellent written and verbal communication skills and experience in a highly results-oriented environment with external customer interaction are required.
- Good at cross-team collaboration and moving things forward, and able to drive successful projects with a wide range of people.
- Structured and original thinking, ability to thrive in an ambiguous environment and explain complex concepts simply.
- Good data sense, ability to deal with complex business analysis, and intelligence in defining opportunities.
- Quick learner, proactive and resilient, and has the ability to cope well under pressure.

Preferred Qualifications
- Master's Degree in Business, Economics, Finance, Communications, or a related field.
- 5+ years of experience in e-commerce.
- 5+ years of experience managing business development, account management, seller, vendor management, or sales teams.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2