Lead Champions Billing Specialist - Remote Opportunity

Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.

When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning.

As a Family Operations team member, you are a crucial part of the organization and a strong representation of the company's values and mission. The Billing Team Lead position is an important role within the Billing Team and is responsible for supporting all our Billing Specialists, internal and external business partners with questions and issues. The Lead Billing Specialist also ensures we are meeting our department goals while creating an outstanding experience for teammates. The Lead Billing Specialists works alongside Billing Team Supervisors and Billing Specialists to promote a positive team environment. Our Team Lead role is a phenomenal first step into leadership allowing one to learn, develop and grow.

Responsibilities:

• Establish relationships with internal and external partners, including peers, department leadership, Field Operations, and others as needed.
• Knowledge of multiple markets and the learning agility to quickly adapt to new markets as needed.
• Complete quality checks, provide feedback, and training support of Billing Specialists.
• Resolve and/or advance issues as appropriate to leadership.
• Understand historical processing trends and plan for the high and low volumes.
• Coordinate and assist in market-related and general Champions Billing projects, as required.
• Align to company tuition strategy both in subsidy and private pay, goals, and objectives.
• Assist/Execute trainings with peers, and field partners, on system, subsidy, and private pay processes, while aligning to company tuition strategy in subsidy, goals, and objectives.
• Builds and implements tracking documents as needed for the Billing Team.
• Support the team in the absence of Billing Supervisor.
• Actively participate in one-on-one, team, and department calls/activities.
• Identify and communicate process improvement opportunities.

Qualifications

Qualifications:

• High School diploma or GED required.
• Bookkeeping, billing, accounts receivable, and prior ladership experience preferred.
• Strong digital literacy covering financial systems and general office software, including MS Office; strong excel and email skills.
• Professional verbal and written communication skills.
• Excellent customer service skills.
• Analytical and problem-solving skills.
• Ability to work independently, prioritize work and meet deadlines.
• Self motivated with the ability to work in a fast pace, work from home environment.

Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
• ... and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.