Lead Customer Service Representative - 3044167
Jefferson City, Missouri
Employer: State of Missouri
Industry: Business Operations
Salary: $46000 per year
Job type: Full-Time
Lead Customer Service Representative (MVDL)
Department of Revenue
Annual Salary: $ 46,000
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR's vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:
• Research and respond rapidly to complex technical correspondence and telephone call questions.
• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
• Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
• Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)
• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
Department of Revenue
Annual Salary: $ 46,000
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR's vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:
Using your knowledge to operate as a subject matter expert in the Motor Vehicle Bureau and to assist staff with day-to-day operations.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:
• Research and respond rapidly to complex technical correspondence and telephone call questions.
• Provide leadership and guidance to employees within their assigned section; distribute and adjust unit workload; inform employees of new and revised laws, regulations, policies, procedures, systems and forms.
• Assist in processing complex workflow transactions. Assist supervisors with weekly and monthly production and backlog reports for the assigned section.
• Assist with supervision and training within the section as needed.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing
Self-directed Attention to Detail Clear Communication
QUALIFICATIONS:
• Possess a high school diploma or high school equivalency certificate . (Substitutions may be allowed)
• Comprehensive knowledge of the policies, procedures, and operations of the Department of Revenue.
• Comprehensive knowledge of laws, statutes, rules, and regulations applicable to the assigned area.
• Comprehensive knowledge of computer systems and software applications utilized by the assigned area.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
Created: 2024-05-12
Reference: ae7a33fe-a3dc-4e34-a1bd-7e5b03429ea4
Country: United States
State: Missouri
City: Jefferson City
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