Lead Customer Service Representative - 5044226

Lead Customer Service Representative - Call Center

Department of Revenue

Location: Truman Building - 301 W. High Street, Jefferson City, MO

DOR's Vision: To provide every customer the best experience every time.

H OW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:

This is a supervisory position in our Collection and Tax Assistance Call Center. The employee will be responsible for setting goals for their team, monitoring job performance, and tracking leave balances, leave requests and timesheets. They will also assist agents within the call center with questions and supervisor calls in regards to individual income tax and business tax which includes sales/use, withholding, and corporate tax.