Lead Digital Product Manager Consumer Office - Hybrid in Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it's in our DNA and why we're in business - to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality.

Looking for a PRODUCT LEADER that is curious about improving member communication at every turn. The specific role is to lead our Consumer Ecosystem offering on TEAM CLARITY. In this role, you can expect to be challenged to create a growing interconnected network of services to both manage and distribute content to provide clear bring answers to consumers. You will work with a highly motivated team that delivers intuitive information to consumers - providing fast answers that are quietly engaging. We stay on top of the latest trends and use full set of tools including Artificial Intelligence, Machine Learning, and the full resources of the biggest healthcare company in the world.

In the Optum Consumer Office, we serve all people. Our core values of integrity, compassion, inclusion, relationships, innovation and performance lead us in making this a reality. Creating digital connections where everyone - members, providers, customers, brokers and team members feel valued and respected AND have access to the information they need in the format that works best for them. Our work helps people live healthier lives and help make the health system work better for everyone.

Primary Responsibilities:

• TREND - Drive innovation and stay ahead of industry trends to continuously enhance our Content Ecosystem offering. Understand competitive landscape and market pressures leading consumer health content. Discover, lead, and implement upgrades ensuring smooth transitions with minimal disruption for clients
• STRATEGY - Shape the future of the Content Ecosystem digital experiences and how we package content to provide ultimate value to our clients. Partner with digital teams to enable business outcomes, enhance task completion for our members, lead enablement of self-service and ultimately deliver outstanding product performance and enterprise success
• PRIORITY - Lead Content Ecosystem through the full product lifecycle. This includes trend, strategy, design, development, management, and end-of-life for new, existing, or acquired products. Lead the team(s) to deliver prioritized work that ensures growth and delivery goals are met. Leverage market insights to identify new opportunities and adjust current product offerings
• PERFORMANCE - Develop and refine the strategic vision for the Content Ecosystem, ensuring alignment with organizational goals. Drive the coordination of experiences, leveraging capital budgets and technology funding for optimal outcomes. Ensure product performance meets expectations, making updates to improve competitive positioning and meet customer / market needs. Manage to the P&L alongside internal operations support and partner with stakeholders to define and drive product direction
• TEAM - Provide leadership to multiple layers of management and senior-level professional staff including team build-out. Mentor and develop a high-performing team to consistently achieve exceptional results. Partner closely with digital content and delivery teams to support task completion, call center coordination, and call reduction initiatives. Act as an enabling function to enhance user experiences, streamline operations and grow revenue streams

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in product, with a focus on content, artificial intelligence, machine learning, and content delivery
• 5+ years digital experience aligned with consumer facing product and experience delivery within Healthcare, Retail or Insurance industry
• Experience working in a fast-paced, matrixed, and dynamic environment; ability to adapt quickly to changing priorities and business needs
• Proficiency in MS Office (Excel, Access, Word etc.); specifically heavy PowerPoint and Excel
• Proven track record leading teams, with the ability to inspire and motivate others
• Proven ability to display a deep understanding and interest in digital trends and content delivery
• Proven impactful communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization
• Proven pronounced strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies

Preferred Qualifications:

• Experience in driving innovation and staying ahead of industry trends to continuously improve user experience
• Proven ability to deliver long-term strategies to enhance content delivery
• Demonstrated communication and interpersonal skills and ability to collaborate with various stakeholders, including product teams, engineers, and business leaders
• Demonstrated interest in analytical and problem-solving, with a knack for overcoming technical and business challenges
• Proven ability to articulate a vision - delivering the 'why' behind the outcomes we focus on. Ensuring that initiatives deliver tangible value to the organization

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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