Lead Dispatcher

IMMEDIATE HIRING! DISPATCH LEAD FULL-TIME OPPORTUNITY!!

We're hiring a Dispatch Lead who will be responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities.

Responsibilities:

• Employ thorough knowledge of all Dispatch and Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Assume supervisory duties when Communications Center Supervisors are unavailable, including but not limited to delegating tasks, participating in performance reviews, and issuing corrective action.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Receive incoming emergency and non-emergency calls and promptly ascertain proper levels of response.
• Allocate resources to match dynamic system demands and input applicable information into the Computer Aided Dispatch (CAD) system.
• Act as a liaison between local 911 centers, field personnel, and the Communications Center.

Minimum Required Qualifications:

• Minimum 1 year of experience within a Dispatch/Communications Center.
• Prior CAD or related system experience.
• Phone correspondence and customer service experience.
• High School Diploma or equivalent (GED).
• Prior EMS experience as an EMT, Paramedic, or Firefighter preferred.
• Emergency Medical Dispatch Advanced (EMDA) certification preferred.
• CPR and ICS certifications preferred.

Why Choose AMR? AMR is one of Global Medical Response 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.