Lead Esthetician - Waldorf Astoria Chicago

Waldorf Astoria is looking for a Communications Ambassador, to join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

What will I be doing?



As a Lead Esthetician, specifically, you would be responsible for performing the following tasks to the highest standards:

• Perform massage and/or facials and body treatments
• Utilize, maintain and conduct inventory of supplies and products both retail and professional to include monthly inventory counts
• Participate in the Spa MOD program to include overseeing operations, facilitating guest recovery and team member support
• Train and audit on the Brand Standards per Forbes
• Maintain facility cleanliness and input HOTSOS tickets when applicable
• Maintain records as required by federal, state, local and company regulations
• Perform general Spa duties, as needed
• Train and coach established standards for all estheticians and nail technicians
• Orientation and training of new hires
• Assist in scheduling of treatment team

Qualifications for Experience Treatment Specialist



Must have:

• Minimum 5 years' experience as an Esthetician
• Must have license from state of Illinois
• Strong English language skills and communication skills, written and verbal
• Professional presentation
• Ability to work with maximum accuracy
• Efficiency and attention to detail, maintaining a keen sense of urgency at all times
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
• Excellent ability to communicate clearly, concisely, and openly in all interactions
• Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity
• Excels in a team environment
• The ability to maintain confidentiality of guest information and pertinent hotel data
• Basic computer skills

Strongly preferred:

• 5 Star experience highly preferred
• Luxury experience
• Training in Forbes standards of service preferred

What are we looking for?



Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?



Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day and our amazing Team Members are at the heart of it all!



The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage - for you and your family

• Mental Health Resource

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel discount program

• Supportiveparental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development

• Team Member Resource Group

• Recognition and rewards programs