Lead IT Support Specialist

We are actively seeking a Sr IT Support Specialist to join an established IT department that supports both local and national locations. This individual will be responsible for handling both hardware and software related issues for computers, servers, and workstations for both administrative and field locations. Additional to IT admin and technical support responsibilities, the Sr IT Support Specialist will be charged to help lead Technicians on the team by training and mentoring new support technicians. Ideally, we are seeking someone to come into this role that is able to help implement new processes and procedures to enhance the efficiency of the service desk team longterm. This role would be required to primarily work onsite in Georgetown Ky.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5+ years of IT support experience
2+ years of leadership experience mentoring junior employees
Experience supporting o365, LAN, and general hardware/software issues

Nice to Have Skills & Experience

Bachelors Degree in IT or related field

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.