Lead Maintenance Technician, 1st Shift

Department: Residential Ops & Services
Salary/Grade: NEX/11

Northwestern University's Residential Services helps build a community environment for students through housing-related services, intentional learning opportunities and residential settings that include residence halls, residential communities, and residential colleges. Learn more about the Residential Services department and the Operations and Services team here: https://www.northwestern.edu/living/index.html

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here: https://www.northwestern.edu/studentaffairs/about/strategic-plan/objectives.html

Job Summary:

Northwestern University is looking for a 1 st Shift Lead Maintenance Technician.

The schedule for the position alternates between Monday-Friday one week and then Tuesday-Saturday the following week, 7:30AM to 4:00PM.

Under limited supervision of a Maintenance Supervisor, the Lead Maintenance Technician provides general day-to-day custodial services and performs lead duties to facilitate work performed by Maintenance Technicians (Custodians) and temporary staff. The Lead Maintenance Technician implements work plans to provide emergency and scheduled custodial services. They adhere to customer service standards by working courteously and cooperatively with student residents, conference guests, and staff.

Pay: The pay range for this position is $20.00-23.00 per hour.

Specific Responsibilities:

General Custodial Services 75%

• Dust mop, wet mop, spot mop floors; sweep, wet mop stairs and stair landings; strip, seal and wax floors
• Dust and polish furniture, doors, woodwork, radiators, desks, and windowsills
• Empty waste and recycling containers and ash urns
• Wash and spot clean walls; clean glass in partitions, entryways, doors to offices, classrooms, etc.
• Clean, deodorize, and sanitize rest room facilities and showers; replenish rest room supplies
• Operate and maintain vacuum cleaning equipment (including vacuuming carpets); carpet-cleaning equipment (spot clean, extract, and apply protective treatment to carpeting), and floor care equipment
• Remove snow and ice from assigned areas around buildings; clean debris from areas around buildings
• Perform other custodial duties and administrative duties as assigned by the Maintenance Supervisor
• Respond to calls for emergency custodial service such as cleaning up spills, body fluids, broken glass, floods, and respond to residence requests for linen, storage of items and/or luggage, etc.

Lead Staff of Custodians and Temporary Workers 25%

• Under the direction of the Maintenance Supervisor, plan, assign, lead and inspect work for Custodians and temporary workers.
• Under the direction of the Maintenance Supervisor, train and enforce job requirements, proper equipment and product usage, and safety standards.
• Receive messages for custodial/maintenance requests, assign the appropriate employees and refer to proper authority as needed.
• In the absence of the Maintenance Supervisor, ensure that work schedules are met and work assignments are completed; review and report work progress of the crew to the Maintenance Supervisor
• Maintain inventory of cleaning supplies and request necessary supplies.
• Respond to miscellaneous requests as assigned by supervisor and/or guests/residents.
• Complete job orders as assigned.
• As directed and in the absence of the Maintenance Supervisor, perform room checkout inspections and other duties related to room changes.
• Monitor for and resolve any unsightly, unsafe or unsanitary conditions.

Minimum Qualifications:

• Lead Maintenance Technicians must meet eligibility requirements for Certified Drivers: 1) Have a valid driver's license; 2) Have a driving record with no more than one major moving violation or one accident in the past year (whether damaged caused either to or by the vehicle), and 3) Have a driving record with no serious events. Serious events include but are not limited to any alcohol or drug related offense(s), failure to report an accident, and operating during a period of license suspension or revocation. Learn more here: https://www.northwestern.edu/risk/services/university-vehicle-use/safe-driver-program-page.html
• Ability to: stand for up to 7.5 hours, bend, climb, stoop, manipulate and operate moderately heavy equipment, climb up to 5 flights of stairs at one time, kneel, reach/extend to reach ceilings and corners, push/pull carts and vacuums.
• Ability to lift and/or move items weighing up to 50lb.
• Ability to transport items outdoors during all types of weather
• Ability to perform cleaning of bodily fluids

Minimum Competencies:

• Knowledge of institutional or commercial cleaning methods, techniques, cleaning chemicals, supplies and equipment
• General knowledge of the tools, equipment, and setups for use with conferences
• Basic knowledge of the activities and services necessary to efficiently provide services for conference activities
• Ability to maintain effective working relationships with fellow workers, residents, and conference guests
• Knowledge of procedures for accident reporting
• Ability to perform duties promptly and efficiently under pressure of deadlines and with interruptions
• Ability to be flexible in order to meet the needs of the residences
• Ability to work independently and use sound judgment
• Ability to lead a group of employees
• Ability to give basic instructions to others
• General math comprehension
• Ability to follow written and oral instructions
• Knowledge of hospitality industry with key emphasis on quality service
• Ability to maintain adequate attendance

Preferred Qualifications:

• Effective written and oral communication skills

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html tolearn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

#LI-GY1