Company Description

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Job Description

Rate of Pay: $16.30/hr

Under the direction of the Spa Manager, maintain the Massage departments day to day operations to assure a smooth, five star performance while exceeding every guest's expectation and maintaining a positive working environment.

 

Responsibilities:

• Administer massage and other body treatments to spa guests according to treatment outline as needed.
• Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
• Desire and ability to educate and sell products to guests and staff in a knowledgeable, professional and thorough manner.
• Provide training to all treatments staff on massage/body services so they can accurately describe and /or schedule treatments for guests.
• Maintain massage/body treatment inventory and supplies.
• Train treatment staff in product knowledge and in appropriate sales techniques.
• Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
• Maintain a thorough knowledge of spa and resort programs, facilities, activities and products.
• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Abide by all California State Board guidelines.
• Comply with all Grand Del Mar Company safety and health policies and procedures.
• Oversee and maintain the cleanliness and neatness as well as all of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Ensure the treatment staff provides appropriate and consistent levels of guest service and hospitality.
• Treat all sensitive personal medical information on guest in strictest confidence. 
• Maintain personal appearance and grooming standards consistent with the management standards.
• Work cooperatively and professionally with all departments.
• Serve as a role model in all job functions.
• Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
• Fill in for other massage providers as needed. Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager.  Ability to work in a high-volume, busy service environment while maintaining composure and focus on the guest. 

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.  
• Valid California State and Local County License Some computer knowledge helpful; not required. 
• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. 
• Knowledge of guest service and/or hospitality industry a plus.
• Minimum two years supervising and administrating massage/body treatment services in a luxury resort or spa setting preferred.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.