Lead Observability Engineer

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation's largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

The Observability team drives visibility and performance optimizations for our Converge platform by providing frameworks and tools that allow all Amwell engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. The Observability team assists product, support, and systems teams monitor the platform, reduce operational overhead, and deliver unmatched availability to our customers.

Core Responsibilities:

• Lead the migration project to Elastic Cloud
• Maintain operational readiness and performance of ELK infrastructure
• Perform upgrades as required
• Updating index templates, agents, helm charts, observability pipelines as required
• Assess Observability needs against current implementations; identify gaps and create actionable plans to address them.
• Participate in and occasionally lead sprint cycle team ceremonies and ensure planned work is aligned with goals and priorities
• Provide mentoring to team members
• Ensure strict compliance with regulations such as HIPAA and PCI
• Develop tools and training to expedite teams gaining deeper insights into application performance and service health issues reducing their MTTD and MTTR

Qualifications:

• 5+ years experience configuring, deploying and maintaining ELK stacks
• Experience indexing medium to large datasets
• Solid understanding of observability principles and components
• Experience with development and deployment to AWS
• Experience with infrastructure-as-code (terraform, hcl)
• Deep understanding of system performance optimization, scalability, architecture, and design concepts
• Experience managing containers using Docker/Kubernetes
• Experience leading remote teams across multiple regions and time zones
• Proficiency with SCM (Git)

Preferred Qualifications:

• Experience with OpenTelemetry agents, SDKs and standards
• Experience with Elastic Profiling Agent
• Passionate about providing greater transparency to health and status of Amwell systems
• Keenly empathetic to the day-to-day experience of software development teams
• Clear, effective, transparent communication
• Capable of delivering and accepting empathetic, constructive criticism with reports, peers, leadership and stakeholders
• Conscious of the developers need for speed of delivery and Amwell's need for governance and cost management

Additional information

Job Level: P4

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $128,000 - $176,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance