About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Operations Technician is responsible for monitoring, troubleshooting, repairing, and maintaining the Local access network infrastructure. As a Lead additional responsibility will include internal escalation support for troubleshooting, repairing, and maintenance activities and training of other Operations Technicians on the team. This role is a Hybrid position. Team members are required to come in at least one day every other week, however that is at the discretion of the manager and the business unit. You may be asked/required to come into the office for training, meetings, and other significant functions. The team is 12/7 and requires shift work, any significant schedule changes would be coordinated at least 2 weeks prior.

Location

Work Location - Monroe, LA or Winter Park, FL

The Main Responsibilities

• Technician for customer/company network systems installation and/or maintenance activities.
• Implement and enforce the organization's standardized configuration policies and practices.
• Regularly create NOC-specific performance reports, KPI statistics, and present them to NOC Leadership.
• Mentor/train less experienced NOC technicians.
• Resolves complex network problems involving power, network hardware and software, lines and modems and terminals.
• Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.
• Monitors network operations and resolves routine network monitoring problems.
• Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
• Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP

What We Look For in a Candidate

• Knowledge with Nokia / Calix / Adtran / Tellabs equipment and switching and routing network principles.
• Familiar with IP, Transport and Voice network devices, concepts and functionality.
• Excellent problem solving, critical thinking and interpersonal skills.
• Open-minded, proactive as opposed to reactive, self-motivation and ownership.
• Willing to self-improvement and continuous learning.
• Excellent organization, coordination and strong sense of responsibility.
• Ability to work in teams, as well as independently when required.
• Strong attention to details.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$68,757 - $91,675 in these states: LA
$72,300 - $96,500 in these states: FL

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333911

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :
68757

Salary Max :
96500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.