Lead Patient Access Representative - Patient Access Services (1.0 FTE, Rotating)

Patient Services

1.0 FTE, 8 Hour Rotating Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The Lead PAR position is intended as an advanced-level lead position for individuals with a diverse background in hospital patient accounting and an advanced knowledge of reimbursement requirements of healthcare payers. This role has extensive lead responsibilities for the team and represents and mentors lower level team members.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Acts as an EPIC Super User and Customer Service Champion.
• Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting activities.
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Complete and make deposits for a team of PARs.
• Coordinates with study Coordinators coordinates to accession study blood draws and/or deliver communication on where and when samples are ready.
• Draft and reports weekly KPI metrics to unit.
• Leads team meetings and mentors lower level patient admitting representatives.
• Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center. Communication may consist of telephone correspondence or in person contact.
• Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
• Performs Lab Intake which includes Laboratory blood draw check in and accessioning.
• Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
• Performs quality review checks on lower level team members.
• Performs Radiology intake which includes accessing RIS database to verify and/or release orders, schedule, and track appointments.
• Provide assistance with the monthly staffing schedule.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED equivalent.

Experience: Five (5) years of progressively responsible and directly related work experience.

Licensure/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to analyze operational and procedural problems and develop, recommend and evaluate proposed solutions.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to work well with individuals at all levels of the organization.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology.
• Knowledge of Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc ), Children's Health Programs (CCS, GHPP, Healthy Families, etc ).

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $78,124.80 to $88,576.80

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.