As Operations Configuration Specialist Lead you analyze and define PLM business processes and manage BOM configurations through the entire product lifecycle. You autonomously create and execute change orders, requiring cross functional communication across multiple time-zones, and develop strategy to continuously improve this process. You anticipate and identify business needs and proactively create Orderable SKUs, Mechanical BOM, PCBA BOM, FW, and PCB part numbers which support NPI, order forecasting, and development builds. You are highly responsive with ownership, flexible, and able to succeed within an open collaborative peer environment. You must be motivated to work in a data driven environment and act as the PLM lead to successfully release programs to mass production. You define and report critical metrics for PLM change management from creation to factory implementation in order to reflect upon and constantly improve eero's PLM processes and overall system. You work often with Asia based teammates by joining weekly Core Team meetings and program meetings.

Key job responsibilities

-Collaborate with HW Engineering, Manufacturing Engineering, Quality, Program Management, and other supporting functions in order to accurately structure new products and document product changes as part of the product development, continuous improvement, and sustaining engineering processes

-Manage the BOM fidelity by creating, routing, and releasing changes within PLM tool (Arena).

-Create BOMs and change orders for hardware devices, accessories, packaging for both NPI and RMA programs.

-Enable, enforce, and execute eero PLM business processes

-Drive daily configuration meetings which interface with all key internal customers and in order to meet change control SLA.

-Provide clear expectations around input, lead-times, and deadlines to the Program Team on part creation, BOM releases, changes, and documentation related to product data management

-Develop a deep understanding of eero BOM structure and strategy, enforce proper BOM structure that scales to support the eero business

-Extreme attention to detail and ability to operate comfortably in an environment with a target of zero error rate

-Track implementation of changes at factory and supplier through reporting of PLM Metrics.

-Participate in continuous process improvements focused on business process efficiency, tools utilization, and metrics reporting

-Create content for training and execute training for teammates and suppliers in PLM processes

-Recommend, define, and implement strategy changes to PLM documentation and processes

-Recommend, define, and implement tools and processes to support sustainability and social responsibility initiatives within our PLM system

We are open to hiring candidates to work out of one of the following locations:

San Francisco, CA, USA

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- 5+ years of supply chain experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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