Lead, Product Content Operations

Lead, Product Content Operations

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New York, NY

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Meta's Product Content Operations team is a global group of content experts whose remit is to improve content experiences at scale across platforms and products. The team is looking for a skilled people manager to support our US East Coast, LATAM and EMEA teams, reporting to the Head of PCO Content Recommendations. The ideal candidate will have a combined technical/editorial background that includes an ability to translate engineering and product requirements into actionable work flows, including products involving Machine Learning and Generative AI. All candidates are expected to have strong organizational and communications skills with demonstrated skill in Excel/Google Sheets, data analytics, query experience and product tools, in addition to previous professional experience in content management, content creation, or journalism. This position will support direct reports who serve 7 days/week across multiple time zones, so the candidate must be flexible and agile with experience on 24/7 teams. This person will play a leadership role across not only the Global Partnerships + Content Org, but also with engineering and product leaders within Facebook, Instagram, Threads and WhatsApp. A proven track record developing and supporting cross functional relationships with product, engineering, policy, legal and other key stakeholders is required. Candidates should have proven editorial judgment, as well as experience managing content teams through every stage of product development, including roadmap formation, iterative testing, and quality control efforts. Experience with Human-in-the-Loop interventions is required.

Lead, Product Content Operations Responsibilities

• Manage and develop operations across an always-on, 24/7 global team of content managers serving a complex set of overlapping engineering and product teams


• Drive deliverables - including data-driven analyses - on a fast-paced schedule


• Manage cross-functional relationships with strong upward and outward communication and organizational skills, with a focus on relationships with engineering and product teams


• Drive project development across recommendations systems, including Generative AI products across the Meta Family of Apps


• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm


• Drive innovation and strategy for the team and wider organization, including long-range planning and capacity management


• Review and improve applications of Gen AI models

Minimum Qualifications

• 10+ years of professional experience in content or social media management or journalism, with combined experience in software or technology industry, partnering directly with engineering/product teams


• 8+ years of professional experience in hiring, managing and developing individual contributors


• Demonstrated project management experience (5+ years), in a technology environment


• Critical thinking/analytical leadership experience


• Experience presenting and communicating to senior leadership


• Proficiency in the Google suite of professional products, including Google Sheets


• Proven track record of collaborative approach to problem solving, experience building internal relationships and operating effectively with cross-functional partners in a fast-moving environment


• Demonstrated experience of managing a team across multiple countries, characterized by a culture of inclusion and a growth mindset

Preferred Qualifications

• Fluency in multiple languages

For those who live in or expect to work from California if hired for this position, please click here for additional information.

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About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com .

$189,000/year to $258,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.