Lead Product Manager, Shipping Experience - User Growth TikTok Shop US

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are seeking a senior product leader to join our US TikTok Shopping customer User Growth team. The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers WW. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok Shop.

Responsibilities
- Working for the user growth of TikTok Shop (E-commerce business), you will design and execute scalable growth strategies worldwide while focusing on peculiarities.
- Define and improve key customer engagement metrics, including conversion rates, engagement rates, Return on Investments, Subsidy Rates, Cart Build, etc.
- Develop from 0-1 and create the roadmap for TikTok Shops (U.S.) shipping subsidy programs.
- Use customer and operational insights to innovate shopping experiences, engaging and retaining customers while striving to promote the business and grow customer satisfaction.
- Foster collaboration with internal and external partners to optimize resource allocation and project success while managing and communicating budgets effectively.

Qualifications

Minimum Qualifications
- Bachelor's degree in business, computer science, economics, supply chain, or a related field.
- Experience with team management and independently responsible for core business metrics.
- Strategic and logical thinker with effective planning, analytical, and problem-solving abilities.
- Passionate about understanding user demands from different cultural backgrounds.
- Excellent communication skills and can work cross-functionally in a globally collaborative environment.

Preferred Qualifications
- Masters Degree in Business, Economics, Computer Science or a related field.
- 5+ years of relevant experience in E-commerce or operations in a technology company.
- Experience with subscription and/or loyalty programs is a plus.
- Familiarity with SQL is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2