Lead, Program Management & Outreach - 132208

Payroll Title:
TCHL PROJECT MGT PROFL 4 Department:
SAN DIEGO SUPERCOMPUTER Hiring Pay Scale
$135,000 - $151,900 / Year Worksite:
Campus Appointment Type:
Career Appointment Percent:
100% Union:
Uncovered Total Openings:
1 Work Schedule:
Days, 8 hrs/day, Mon-Fri

#132208 Lead, Program Management & Outreach
Filing Deadline: Fri 9/20/2024
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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

Official job description is pending classification.

DESCRIPTION

DEPARTMENT OVERVIEW:

The Mission of the San Diego Supercomputer Center is to translate innovation into practice. SDSC adopts and partners on innovations in industry and academia in the areas of software, hardware, computational and data sciences, and related areas, and translates them into cyberinfrastructure that solves practical problems across any and all scientific domains and societal endeavors. Cyberinfrastructure refers to an accessible, integrated network of high-performance computing, data, and networking resources and expertise, focused on accelerating scientific inquiry and discovery. With more than 250 employees and $30-50M of revenue a year, SDSC is a global leader in the design, development, and operations of cyberinfrastructure.

SDSC supports hundreds of multidisciplinary programs spanning a wide variety of domains, from earth sciences and biology to astrophysics, bioinformatics, and health IT. SDSC presently operates multiple large HPC systems ranging from a 120k x86 CPU core general purpose system to a system explicitly designed for Artificial Intelligence and Machine Learning, and a nationally distributed system open for all of academia to integrate with. SDSC offers research data services across the entire vertical stack from universally scalable storage to consulting services on FAIR, Big Data, and AI. SDSC offers a rich set of cloud services both on-premise, in the commercial cloud, and as hybrid services across both.

SDSC has three geographic scopes, a national scope supporting cyberinfrastructure for the entire US research and education community, a California scope with a special focus on convergence research that addresses the three dominant threats to CA: Drought, Fire, Earthquakes, and a campus scope focusing on advancing the global impact of SDSC by advancing the research objectives of the UC San Diego faculty, researchers, and students.

SDSC impacts researchers at scales from 1,000's to Millions. SDSC annually trains thousands of researchers in cyberinfrastructure tools and software, and supports thousands of individual researchers via Unix accounts on its large HPC systems. SDSC was a leader developing the Science Gateway concept, and continues to be a global leader in its evolution. SDSC operates multiple major such gateways with user communities ranging from the tens of thousands to the millions. SDSC's educational programs includes online courses that have been attended by more than a million students.

SDSC is committed to democratizing access to cyberinfrastructure across all of its geographic scopes. SDSC strives towards a culture that supports our employees to be their best, achieve their goals, and enjoy their lives, both professionally and personally.

The Secure Services for Cloud and Scientific Software (S4) Division is a specialized academic organization with expertise in cyberinfrastructure development, managed services, and community building. We empower our collaborators to achieve breakthrough discoveries by operating scientific platforms and science gateways as a service, and by creating bespoke solutions that can encompass secure cloud enclaves, regulatory data management, and research software development. Embracing a customer-centric and solution-focused approach, the S4 team is dedicated to fostering community building, advancing cyberinfrastructure, accelerating research objectives, and driving societal impact through collaboration and service excellence.

POSITION OVERVIEW

Applies advanced technical project management frameworks and methods and campus, medical center or Office of the President objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods, techniques and evaluation criteria to obtain results. Manages projects of broad and diverse scope, size, impact, budget and / or project team size, with considerable impact to the organization.

Manages customer engagement and interactions for the division, the Science Gateways Community Institute and other initiatives at SDSC. Facilitates interfacing between technical personnel and the clients the division serves. Routes incoming requests to appropriate product and service owners, reviews the plans developed in response to those requests, estimates time and effort for completion, creates project plans and monitors progress and risks. Oversees a team of project managers that support an ongoing stream of agile software development sprints. Holds responsibility for service revenue management and application of the revenue in meeting customer needs. Manages changes in scope, interfacing both with the customers and service team in response to such changes.

Partners with the division director and the other leads to help with program development and outreach activities. Engages in developing and expanding S4's outreach efforts within the University of California (UC) as well as academic, research and industry organizations outside the UC system. Actively promotes services and offerings such as community building engagements and workshops, packaged hosting services, packaged consulting services, and more.

Supervises a team of project managers that serve various products and services within the S4 division. Leads the activity around interviewing customers on services before and after engagement to assess the impact and develop designs for service modification or new services. Designs interview strategies for assessing market needs by interviewing potential customers. Identifies potential client pain points. Distills interview feedback into directions for service offerings. Monitors services as they are being provided. Develops periodic reports for funding agencies on service levels used, the impact of service delivered, and identified gaps in services.

Manages relationships with key stakeholders, including science community leaders, organizations, and other relevant parties. Facilitates partnerships and collaborations to strengthen the community network and enhance support for projects and initiatives. Develops and implements communication strategies to effectively convey project goals, progress, and outcomes to the community. This includes managing public relations, creating targeted messaging, utilizing various communication channels, and ensuring consistent and transparent communication to foster community engagement and support.

QUALIFICATIONS

1. Requires ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs.
2. Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
3. Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.
4. Effective skill at tracking effort and project progress. Demonstrated highly advanced organization and project management skills. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Understands the cost impact of projects, project tracking tools and metrics.
5. Demonstrated ability to integrate critical information across disciplines. Understands how projects relate to other business strategies and initiatives.

SPECIAL CONDITIONS

• Background check required.

Pay Transparency Act

Annual Full Pay Range: $104,900 - $198,900 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $50.24 - $95.26

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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