Lead ServiceNow Engineer

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg, FL; Southfield, MI.

Raymond James is seeking a Lead Engineer for our ServiceNow Solutions team. The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.

Job Summary:

As a Lead Engineer, you will analyze business requirements and problems and drives research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience/skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently and demonstrates analytical thinking, are able to make judgements and recommendations based on the analysis and interpretation of data.

Essential Duties and Responsibilities:

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.

• Makes recommendations towards the development of new code or to reuse of existing code.

• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.

• May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies.

• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.

• Participates in software system testing and validation procedures, programming and documentation.

• Provides technical advice and assists in solving programming problems.

• Writes and/or reviews system specifications, including output requirements and flow charts.

• Assists in preparing project plans using project management tools.

• Reviews test results; documents test activities, and records remedial actions.

• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.

• Performs other duties and responsibilities as assigned.

Qualifications:

Knowledge, Skills, Abilities:

Knowledge of:

• ServiceNow IT Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)

Skill in:

• Development in JavaScript on the ServiceNow Platform

• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)

• Scoped Application

• Flow Designer, preferred

• Integration Hub, preferred

• Service Portal, preferred

Ability to:

• Communicate and collaborate effectively

• Deliver project work on time and with high quality

• Occasionally work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.

Education/Previous Experience:

• Minimum of a bachelor's degree in computer science, MIS, Business, or related degree and (three) 4 to (six) 6 years of relevant experience or a combination of education, training, and experience.

• May have one or more technical or business-related certifications.

Licenses/Certifications:

• ServiceNow Certification is a plus: Certified Application Developer

• ITIL Foundation Certification is a plu

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm