Lead Technology Services Technician

Position Summary

At Stony Brook Medicine, a Lead Technology Services Technician is a valuable member of our team, who provides technical guidance and professional administrative support to program managers, department heads or administrative officers, faculty, support staff and to the University. Qualified candidates will demonstrate superior communication and organizational skills while adhering to our high standard of excellence.

Duties of a Lead Technology Services Technician may include the following but are not limited to:

• Image, Install, configure, maintain and secure PC's, Laptops and other devices on our domain.
• Install, upgrade and patch Operating Systems (Windows, iOS and Android) on computers, laptops and other devices.
• Deploy software upgrades across the network using deployment software like Script Logic. Manage the deployment to make sure appropriate devices receive the update.
• Troubleshoot and repair PC's, laptops, AV, and mobile devices and peripherals.
• Install, troubleshoot and repair network printers.
• Participate in IT Projects as assigned.
• Provide updates to managers and technical guidance to coworkers. Work from within the Help Desk system and update tickets in a timely manner.
• Provide top level customer support to our customers including both remote and in-person support. Communicate work completed clearly with our customers.
• Provide insight and testing on new hardware and software that the organization may use in the future.
• Operating State Vehicles to support multiple locations/offices.

Qualifications

Required Qualifications:

• Bachelor's degree in Information Technology or related field and at least 5 years of experience in a technician support environment or, in lieu of the Bachelor's degree, an Associate's degree and at least 10 years of experience in a technician support environment
• At least 1 year of IT technical support experience in a healthcare environment within the IT department
• Demonstrated experience with Computer hardware and Operating systems and their peripherials including networked printers
• Knowledge of large scale network environments and the knowledge to navigate those environments
• Ability to work independently and in a group setting with co-workers to diagnose, solve and deploy the solution in a timely and organized manner
• Excellent oral and written communication skills
• Excellent customer service skills
• Active and current NYS Driver's License

Preferred Qualifications:

• Windows and iOS Operating System experience
• Experience with PC Imaging Software
• Experience with Desktop Management Tools
• Microsoft Office experience including Outlook 365
• Microsoft Active Directory experience
• Should be able to navigate and understand organizational units
• Mobile care cart support experience. Should be able to perform preventative maintenance and basic troubleshooting support

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewedhere.

Visit ourWHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $69,707 - $84,970 / year.

The above salary range (or hiring range) represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, all UUP positions have an additional $3,400 for location,

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.