Lead Voice Engineer

Description:
JOB PURPOSE:
This position will have a significant impact on the networking team of the organization by overseeing the configuration, administration, and enhancement of Cisco voice and telecom solutions. Designs, implements, and maintains moderately and highly complex telecommunications infrastructure for the enterprise. Responsible for day to day support as well as afterhours support in an on-call rotation with focus on new implementations, pro-active monitoring and problem resolution. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems. The primary focus of this role is to design Piedmont collaboration infrastructure that takes advantage of the latest technologies. This position requires a comprehensive comprehension of telecom infrastructure, proficiency in Cisco Unified Communications Manager (CUCM), and VoIP technologies.

KEY RESPONSIBILITIES:
1. Responsible for overseeing the development, implementation, and upkeep of Cisco voice applications, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and others.
2. Oversee the maintenance, troubleshooting, and configuration of voice gateways, routers, switches, and additional network devices.
3. Ensure compliance with voice network security, capacity planning, and high availability best practices.
4. Enhancement of Telecom System Optimization:
5. Assess and optimize telecommunications infrastructure, pinpointing opportunities for development and increased efficiency.
6. Work in tandem with cross-functional teams to implement voice services into additional applications and systems.
7. Support for Technical Issues and Resolution.
8. Act as the point of contact for escalated matters pertaining to telecommunications and voice, ensuring prompt resolutions and technical counsel for the team.
9. Conduct incident root cause analyses and subsequently implement preventative measures.
10. Capacity planning and monitoring of the Cisco UC environment and takes corrective action when required.
11. Provides design and architecture recommendations to management based on independent research.
12. Provide support to telecom infrastructure initiatives in the areas of Cisco Call Manager, voicemail, video conferencing and web conferencing.
13. Provides server level support of the telecommunications environment including backup, capacity monitoring and server rebuild with vendor support.
14. Independently provides and complex administration of the telecom environments.
15. Resolves complex incidents and service requests independently.
16. Evening and weekend on-call support via remote assistance and possible onsite support. Occasional travel in the Atlanta area may be required; you must be willing to travel and possess a valid driver's license. Do we have standard language around possible travel expectations?
17. Keep current on new and innovative collaboration technologies and makes recommendations.
18. Updating telecom documentation including written narrative and Visio diagrams.
19. Provides design and complex installations for new facilities.
20. Deliver voice and telecommunications system training to team members, assuring the transfer of knowledge and development of skills.
21. Ensure that voice communication services and network functionality operate without interruption by collaborating closely with other IT teams, stakeholders, and vendors.
Project Management:
1. Supervise voice and telecommunications-related projects throughout their lifecycle, ensuring strict adherence to quality standards and project timelines.
2. Manage project deliverables, establish project requirements, and establish project scope in conjunction with stakeholders.
Managing Vendors and Developing Relationships:
1. Manage relationships with service providers and vendors while coordinating the delivery of solutions and services in a timely manner.
2. Assess vendor offerings and offer suggestions for service modifications or enhancements.

KNOWLEDGE, SKILLS, ABILITIES
Proficient in problem-solving, analysis, and making sound judgments.
Outstanding interpersonal and communication skills, with an emphasis on collaboration and cooperation.
#LI-POST #GD
Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.

MINIMUM EXPERIENCE REQUIRED:
Five (5) years of experience designing, implementing, managing voice and telecommunications solutions for Cisco video conferencing equipment, and voice/data equipment, including current versions of Cisco Call Manager is required.

ADDITIONAL QUALIFICATIONS:
Cisco Collaboration, CCNA Voice, and CCNP Voice/Collaboration certifications required.
QoS, Cisco Unified Communications Manager, and Cisco Voice Gateways expertise.
Proficient in SIP and H.323, as well as VoIP protocols.