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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Employer: Risk Management Solutions, Inc.

Title: Assistant Director - Product Manager

Location: 7575 Gateway Blvd, Suite 300, Newark, CA 94560 (Principal place of business - telecommuting permitted)

Duties: Work with product managers to determine metrics to capture for internal stakeholders and understand product adoption success and challenges. Responsible for product management, customer success, sales, and support personnel. Derive critical insights by connecting disparate data sets from product user feedback and utilization to unlock opportunities for improvement across product, operations, and knowledge management. Facilitate easy communication and sharing of resources and data across cross-functional business units using varies system tools. Deliver communications on opportunity wins and product roadmap vision to attract and drive customer adoption. Identify, track, and refine operational and KPI metrics to formulate and drive improvements with product and operations. Analyze user feedback and NPS scores to strategize on product team priorities. Create templates, processes, automations, and artifacts to streamline and improve product team efficiencies. Define product feature requirements for usage telemetry metrics. Build dashboards for product observability. Work with vendors to establish integration and transformation of utilization data from platform services to BI reporting tools. Work with engineers to maintain ingestion and availability of product usage events to our metering services. Telecommuting Permitted (100% telecommuting position. Will consider applicants resident in the continental U.S.).

Requirements: Requires a Master's degree or foreign equivalent in Computer Science, Engineering, or a closely related technical field plus at least three (3) years of experience as a Product Manager, Operations Manager, or in a related position working in product operations or performing product management. Full term of experience must include the following: coordinating large-scale cross-functional projects involving product improvement, innovation, and user experience enhancements; designing and implementing complex operational systems and processes to optimize product operations; performing data analysis, extracting meaningful insights, and utilizing them to drive product enhancements and improvements; identifying user problems and understanding pain points to shape product decisions and develop effective solutions; applying knowledge of software development processes and systems, including software design and development; and using BI tools, including SQL, PowerBI, Mixpanel, Snowflake, or Excel. Telecommuting Permitted (100% telecommuting position. Will consider applicants resident in the continental U.S.).

For US-based roles only: the anticipated hiring base salary range for this position is $151,736 - $179,800, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply please submit resume through careers.moodys.com, via e-mail at hrbox28@moodys.com, or by mail to: Risk Management Solutions, Inc, Attn: HR Box 28, 7 World Trade Center, 250 Greenwich Street, New York, NY 10007. Please refer to Job Ref 4953.

For US-based roles only: the anticipated hiring base salary range for this position is $151,736 - $179,800 depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.