Let's begin! AVP-Business Systems Analyst (6025)

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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Employer: Moody's Shared Services, Inc.

Title: AVP - Business System Analyst

Location: 1414 South Tryon Street, Charlotte, NC, 28203 USA

Duties: Responsible for design and delivery of strategy for ServiceNow ITSM, HRSD, EUX, and Asset Management. Manage and improve focus area processes and procedures, ensuring alignment with ServiceNow recommendations for optimal configuration solutioning. Drive process standardization and automation throughout all areas with use of industry best practices. Proactively identify data, process, procedures, and functionality gaps in ServiceNow ITSM, HRSD, EUX, and Asset Management tools. Responsible for periodic communication of system and process enhancements, training, and management updates. Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for squad. Incorporate user needs into stories and validate within each sprint or capable launch. Execute periodic data certification campaigns and operating procedures to lead Business Analyst Team. Develop data flow diagrams for reporting integrations that will support technical design and build processes. Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-portfolio communication and issue management. Lead user acceptance testing by gathering test scenarios, triaging defects, and capturing sign-off from stakeholders and project leads. Collaborate with external consultants on technology initiatives throughout duration of implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders, and testing new functionality. Provide demonstrations and documentation for new features in system/reports. Actively participate in process improvement initiatives to enable operational efficiency. Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives. Collaborate with stakeholders including internal customers, stakeholders, Service Management Team, and vendors to understand challenges and gain consensus on improved system and operational solutions.

Requirements: Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a closely related technical field plus at least five (5) years of progressively responsible experience as a Business Analyst, Project Manager or in a related position performing business systems analysis. Must have experience with the following: applying knowledge of process design and delivery of ITIL aligned Service Management processes; applying understanding of industry best practices and trends for ServiceNow capabilities to interface with complementary tools; applying knowledge of reporting and performing quantitative analysis to translate into actionable tasks; interpreting business priorities and understanding business needs to coordinate and assist large teams in resolving complex business processes and technical issues; working with Excel, Visio, PowerPoint, and SQL; utilizing Snowmirror and Power BI; and working with issue and project tracking software application, including JIRA.

For US-based roles only: the anticipated hiring base salary range for this position is $138,174 to $178,450, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply please submit resume through careers.moodys.com, via e-mail at hrbox28@moodys.com, or by mail to: Moody's Shared Services, Inc., Attn: HR Box 28, 7 World Trade Center, 250 Greenwich Street, New York, NY 10007. Please refer to Job Ref. 6025.

For US-based roles only: the anticipated hiring base salary range for this position is $138,174 - $178,450 depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.