Our client is looking for an On-Site Level II IT Support Technician to join their team. This resource will handle PC and mobile device tickets from a support queue and assist users. Duties may also include performing PC device imaging using Intune and SCCM.

Responsibilities
Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in person.
Troubleshoot software, hardware, and mobile device problems.
Document client incidents in a ticket management system.
Deploy OS image builds to PC devices and perform post-image system configuration.
Interact with client end-users and co-workers to diagnose and resolve problems.
Analyze, resolve, track, escalate and accurately document various technical problems.
Support features, functionality, and usage of specific applications.
Stay current on and adhere to established policies, procedures, documentation, and technologies key to long-term success.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2+ years of hands-on desktop support
Image/deploy- SCCM, Intune, PXE Boot or Autopilot
Windows 10/11
VPN-Cisco, Sonic Wall, Maraki, Fortinet- software establishing a bridge
Active Directory- user account changes, adding/removing an account, trust error resolution
Networking- TCPIP, DNS, configuring a network adaptor, pinging the hardware, setting a static IP

Nice to Have Skills & Experience

Office365 Exchange Online administration
Mac iOS-software installation/removal, printer set up, security blocks
Advanced networking- firewall configurations

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.