Level 2 Desktop Support Technician

Our client is looking to bring on a Level 2 Desktop Support Technician to join their team in Brookfield, Wisconsin. This position is responsible for handling PC and mobile device support in a timely manner and assisting u with various advanced systems issues. Responsibilities include:

Provide onsite level 2 technical support.
Troubleshoot software, hardware, and mobile device problems.
Document client issues in a ticket management system.
Interact with clients and co-workers to diagnose and resolve problems.
Analyze, resolve, track, and accurately document various technical problems.
Support features, functionality, and usage of specific business applications for which knowledge will be acquired over time when supporting the client.
Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success.
Build positive relationships with clients.
Document conversations with vendors, current and potential clients, and others in writing.
Provide onsite IMAC (Installs, Moves, Adds, Changes) desktop support by following documented procedures for desktop imaging.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years of hands-on desktop support experience; strong customer service skills
Microsoft Office 2016/2019/365 Online (i.e. Word, Excel, PowerPoint, Access)
Microsoft Outlook 2016/2019/365 Online
Office365 Exchange Online administration
Windows 10 & 11 Operating Systems
Chromebook (Chrome OS)
Cisco VPN AnyConnect configuration
Knowledge with various desktop imaging solutions such as WDS and others along with awareness of hardware refresh procedures
Active Directory and user account changes

Nice to Have Skills & Experience

School District experience
Google Chrome- G Suite experience
Education Environment Support

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.