Library Information Specialist, Health Sciences Library Circulation

Hiring Department

Health & Specialized Libraries

Job Description

Responsible for providing customer service and functional supervision of Circulation, Reserve, and Shelving during daytime, evening, and weekend hours in the Health Sciences Library, including staffing the Service Desk and supervising student employees. Monitors and answers virtual reference questions. Performs opening and closing procedures for the Service Desk and the library. Performs various tasks to maintain the stacks and public areas. Processes and maintains print reserve (permanent and course reserve). Assists with filling ILL requests. Maintains Textbook Guide.

Key Job Duties:
Circulation
- Perform check out, Visiting Patron check out, check in, return receipt, renewal, create and update item records as needed. Route books to various libraries. Clear book drops daily.
- Assist patrons with locating materials in the library.
- Locate books, articles, journals and other materials in the FOLIO, Sierra, MOBIUS/OpenRS catalog, Discover@MU, WorldCat, etc. using a variety of search strategies.
- Determine availability of electronic and/or print copies, status, location, and estimated date of journal arrival.
- Initiate item requests (holds, pages, recalls), check request status, and edit, cancel, or transfer requests as needed.
- Assist patrons to place their own requests via ILL, OpenRS, Discover@MU, etc.
- Assist patrons to view and renew items and cancel their requests. Give basic database instruction.
- Conduct searches for missing items. Notify patrons of missing and found items. Update item status to missing in FOLIO as needed.
- Maintain Reference statistics.
- Make study room reservations.
- Explain policies.
- Respond to complaints about noise, overdue books, lost or damaged books and building problems. Forward complaints to Department Head or other staff as appropriate.

Reference
- Answer directional and basic to intermediate reference questions in person and by phone or email. Refer patrons and transfer calls to proper sources when necessary.
- Perform virtual reference shifts as scheduled. Monitor e-mail and chat for incoming reference questions. Refer to appropriate personnel as needed. Assist patrons using databases, web resources and library catalog. Respond to ready reference, directional, and limited subject search questions.

Reserve
- Locate physical and electronic reserve materials for patrons.
- Take requests from faculty for materials to be placed on reserve.
- Physically process additions to permanent reserves and change the FOLIO Effective Location to reserve. Remove permanent reserve items no longer needed and change the FOLIO Location to the General Collection and adjust the loan type. Send any items with a 'send for binding note' to Ellis Library Technical Services for hardback binding.
- Replace old editions in permanent reserve locations with the new editions as they are acquired.
- Physically process additions and removals to course reserves and change the FOLIO Effective Location and the loan type as needed.
- Search unfound reserve items.
- Add holds on unavailable items and items owned by other MU libraries as needed.

Student Supervision
- Provide initial training or follow-up training as requested by Department Head.
- Assign tasks, monitor, and evaluate performance.
- Report student assistant problems promptly to Department Head.
- Act as contact for student worker questions on nights and weekends.

Computing, Printing, Scanning and Copying
- Assist patrons with log-in questions and other computer related questions.
- Assist patrons with printing, including PrintAnywhere.
- Refer patrons to DoIT for printer problems.
- Refill paper, toners, and cartridges, fix paper jams.
- Report Circulation printer and computer problems to HSL computer support.
- Assist patrons with their scanning and copying needs. Notify Department Head of equipment problems.

Shelving
- Shelve books, journals, reserves, reference, media, indexes, and bindery material.
- Collect and shelve materials left around the library. Route materials to Technical Services for repair, remarking, etc.
- Perform shelf reading and stack maintenance.

Other Routine Duties
- Clear Hold Shelf daily. Clear Pickup Lockers daily.
- Update Textbook LibGuide each term.
- Run Inn Reach reports in MERLIN for items to be searched. Conduct searches and inform Circulation Head of problems for follow-up.
- Perform opening and closing procedures for the library.
- Attend trainings, meetings, and workshops.
- Maintain orderly appearance of the library. Report building problems.
- Assist new employees in learning job tasks.

Interlibrary Loan
- Determine if HSL has the article/chapter requested.
- Scan from HSL materials. Forward requests for UMLD or Vet Med materials to appropriate specialized library.
- Scan document delivery requests from HSL materials.
- Determine if there is a license restriction on electronic articles and fill or cancel as appropriate.

Periodic Duties
- Shift stack materials. Assist with organization and with management of shifting projects.
- Provide backup assistance with routine tasks in the absence of other desk staff.
- Coordinate and implement emergency procedures for the library in response to warnings or in the event of actual emergencies.
- Provide backup Circulation Desk coverage at other Specialized Libraries.
- Empty dehumidifier. Shred papers. Copy and stock forms.
- Assist new staff in learning job tasks.
- Run Inn Reach reports in MERLIN for items to be searched. Conduct extensive searches for overdue problems, billing problems, missing, lost, on search, in transit, billed, 'returned too long' and 'received too long' items.

Other duties as assigned

Shift

Shift hours will vary based on public hours.

During shorter public hours, the typical schedule will be:
11am-9pm on Tuesdays/Wednesdays/Thursdays,
11am-6pm on Fridays, and
12pm-6pm on Saturdays.

When the library is open 24/7, the typical schedule will be:
10am-8pm Tuesdays/Wednesdays/Thursdays
10am-6pm Fridays
12pm-6pm Saturdays

Minimum Qualifications

High school diploma or equivalent and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

- Two years of experience preferred with six months of library work experience.
- Strong customer service skills. Demonstrate pleasant and professional demeanor. Excellent interpersonal and communication skills.
- Ability to successfully perform detailed work and effective organization, time management, and prioritizing skills.
- Microsoft Office Skills required.
- Strong sense of organization and attention to detail.
- Discretion and attention to issues of confidentiality.
- Library experience desirable, but not required.
- Ability to move wheeled book trucks weighing up to 50 pounds; shelve materials in alphanumeric order; work at a desk and/or in front of a computer screen for up to 8 hours a day; withstand some exposure to mold and dust; easily traverse stairways.

Anticipated Hiring Range

Salary Range: $14.51 to $14.65 per hour

Grade: GGS-006

University Title: Library Information Specialist

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Submit cover letter and resume with application materials

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.