Licensing Operations Supervisor / Human Services Supervisor 2

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Licensing Operations Supervisor
Job Class: Human Services Supervisor 2
Agency: Human Services Dept

• Job ID: 80325
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/18/2024
• Closing Date: 10/01/2024
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG) Licensing Director Mgmt
• Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

*This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework .

This position exists to provide high-level leadership and consultation to the Deputy Inspector General of Licensing, Assistant Director, Operations, Planning, & Quality Assurance Manager, and Management Team in the Office of Inspector General (OIG), Licensing Division. This position is responsible to lead the strategic and day-to-day direction of the division's operations-related functions including compliance processes, reporting processes, financial management, information technology support, office automation support, internal legislative policy implementation, and strategic planning initiatives.

Responsibilities include but are not limited to:

• Leads the division's continuous improvement and innovation initiatives to bring consistency and efficiency to division operations.
• Assists the Operations, Planning, & Quality Assurance Manager in identifying and facilitating cross-divisional collaboration projects with the Program Integrity Oversight Division (PIOD), which is also located within the Office of Inspector General (OIG).
• Coordinates and collaborates with other Department of Human Services (DHS) divisions, other state agencies, county and private agencies, and external stakeholders on division initiatives.

The Office of Inspector General (OIG), Licensing Division is responsible for the regulation of a wide array of services and programs under the authority of complex state and federal statutory and administrative regulations, and legal processes. The division monitors for compliance, investigates allegations of maltreatment, licensing violations, and program integrity reports, oversees county and private agencies licensing functions, and performs complex legal processes, including reconsideration, administrative fair and contested case hearings, data practices and litigation.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead;
• Completion of a State of Minnesota leadership program (e.g. ELI, L4);
• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

AND

Three (3) years of professional work experience in managing division-wide administrative and operations functions to facilitate work outcomes in compliance with applicable law and consistent with goals.

Experience must demonstrate the following:

• Knowledge of methodologies used in a regulatory agency and state and federal policies related to children and families, persons with developmental disabilities, mental health, substance use disorder, and/or elderly populations.
• Strategic planning sufficient to guide resource and program activity decisions through processes that include many levels and stakeholders.
• Lead systems and business process improvement initiatives.
• Evaluate the effectiveness of operational and business processes and enact changes where needed to improve enterprise operational performance and/or accountability.

Preferred Qualifications

• Knowledge of mission, goals, and objectives of Department of Human Services (DHS), the Office of Inspector General (OIG), and the Licensing Division.
• Oversee the division's systems modernization strategy, oversee systems modernization work, business process redesign efforts and continuous improvement initiatives.
• Public policy analysis and development sufficient to support the agency and division's mission, identify problems and recommend and integrate solutions.
• Assure that legislative and policy changes impacting the division's operations are assessed, planned for and addressed in a timely manner.
• Knowledge of data privacy laws and rules such as the Minnesota Government Data Practices Act and the Health Insurance Portability and Accountability Act (HIPAA).
• Assess qualifications of candidates and hire employees, maximizing the ability to obtain candidates who will effectively achieve program objectives.
• Set and manage multiple projects and priorities with competing deadlines, changing requirements, and emerging issues.
• Solve problems in a manner that is sensitive to organizational structures, cultures and practices as well as the needs of groups and individuals.
• Synthesize and organize large volumes of complex information and ideas and present them in a succinct, easily understandable fashion.
• Quickly identify and analyze problems, spot issues, investigate them, and determine solutions.
• Maintain the confidence of senior leaders, internal and external organizations, including counties, tribal governments, advocacy groups, legislative representatives, and community organizations.
• Skilled in effective presentations, group facilitation, and public speaking sufficient to professionally represent the division and address various and diverse (external and internal) groups, organizations, and media.
• Maintain working relationships with a variety of professional, managerial, technical, and non-technical staff, both internally and externally.
• Knowledge of Microsoft Office Suite, including Word, Excel, Access, PowerPoint, Visio, and SharePoint.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about the position, contact Brian Pieh at brian.pieh@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.