Live Delivery Operations Associate
Irving, Texas
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
• How we lead
At 7-Eleven we are guided by our Leadership Principles.
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
• About This Opportunity
The Company
7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.
The Opportunity
A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.
Responsibilities
You Bring
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
• How we lead
At 7-Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed.
- Be Courageous with Your Point of View.
- Challenge the Status Quo.
- Act Like an Entrepreneur.
- Have an "It Can Be Done" Attitude.
- Do the Right Thing.
- Be Accountable.
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
• About This Opportunity
The Company
7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.
The Opportunity
A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.
Responsibilities
- Coordinate the On-Time Delivery Transactions by client, region, and area.
- Navigation and processing transactions using Skipcart Proprietary Software.
- Ability to assist in driver navigation.
- Ability to read and translate/understand maps/distance/time to destination.
- Assist New Drivers in Online Account Registration.
- Meet required metrics or service levels required by our clients.
- Adherence to the company policies and work standards.
- Demonstrated comprehension skills for the purpose of determining customer issues and problemsolving with the intent of keeping customers for the long-term.
- Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieveon time delivery.
- Ability to interact with distressed parties to provide information in response to inquiries aboutprocesses and services and to handle and resolve delivery transactions.
- Demonstrated multi-tasking skills in the above-listed fields.
- Maintain a sense of urgency combined with getting work done completely, accurately and inaccordance with Company standards.
- Ability to work effectively in a high demand and fast paced environment.
You Bring
- High School Diploma or equivalent with 12 months' experience in a service-related roleBasic Knowledge of computer skills including Microsoft Office application softwareExcellent verbal and written communication skills.
- Ability to utilize basic math computation skills.
- Fast typing skills; using a touch typing system is a plus.
- Required to work a flexible schedule that provides needed coverage for customer service levels.Required to read and follow all company policies and procedures.
- Able to maintain a regular work schedule to meet the needs of the business. Support and model thecompany values.
- Experience with quick service restaurants or retail operations is highly preferred.
Created: 2024-09-11
Reference: 2024-268229
Country: United States
State: Texas
City: Irving
ZIP: 75063
About 7-ELEVEN
Founded in: 1927
Number of Employees: 135000
Website: https://www.7-eleven.com/
Career site: https://careers.7-eleven.com/
Wikipedia: https://en.wikipedia.org/wiki/7-Eleven
Instagram: https://www.instagram.com/7eleven/
Facebook: https://www.facebook.com/7Eleven
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