LIVE Product Policy Manager - Trust and Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops, reviews, and implements the policies and processes that underpin our Community Guidelines to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As the LIVE Product Policy Manager, you will work on a product policy team focused on the TikTok LIVE content ecosystem team with a mission to develop policies and manage content intervention strategies impacting TikTok LIVE.

You will work closely with a variety of internal partners, including other members of the Trust & Safety, LIVE Product, and Legal. In addition to policy development and review, you will also support internal teams which identify, triage and remove violative content.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- You will act as the Product Policy point of contact for the TikTok LIVE content ecosystem team to develop content policies and review content intervention strategies impacting TikTok LIVE;
- You will work closely with Product Policy, Public Policy, Legal, and Public Relations to perform in-depth analysis of the LIVE content ecosystem, identify potential content ecosystem risks, and build consensus on policies and principles toward ensuring appropriate and high-quality content on TikTok LIVE;
- Create and maintain guidance and training documents related to TikTok LIVE for moderators and internal Trust & Safety teams working to safeguard the platform;
- You will streamline cross-functional workflow to optimize policy implementation and enforcement for content ecosystem risks.

Qualifications

Minimum Qualifications:
- You have 3-5 years of experience working in the technology industry, specifically working on policy development or program management;
- You have a bachelors degree in public policy, politics, law, economics, behavioral sciences, or any other related field;
- You are excellent at oral and written communication, with the ability to translate complex challenges into simple and clear language and persuade stakeholders at multiple levels;
- You have excellent analytical reasoning, project management, and cross-functional skills;
- You have experience working with international partners across different time zones and cultures;
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2