LOAN OPERATIONS SPECIALIST I

Ozark, Arkansas

Employer: Bank OZK
Industry: Credit Operations/Loan Administration/Central Credit Services
Salary: Competitive
Job type: Full-Time

Job Purpose and Scope:

To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.

Essential Job Functions:

  • General loan file maintenance, coupon requests and code changes
  • Book Secondary Market, New Start, CRA and Personal Loans
  • Set up payments via ACH and check by phone
  • Process requests for charge offs, repossessions and late fee waivers
  • Process loan loss/bankruptcy payments
  • Loan payoff quotes
  • Post incoming wires
  • File and/or scan documents
  • Support Loan Officers, Loan Assistance and other front line staff
  • Post loan payments by mail
  • Process credit verification requests
  • Process returned mail
  • Process returned checks
  • Review all work from previous day for accuracy
  • Maintain good punctuality and attendance at work


    • Marginal Duties:
    1. Other duties as assigned.

    Knowledge, Skills & Abilities:

  • Computer skills including Microsoft Office Suite
  • Ability to handle confidential information professionally
  • Ability to learn and perform in a fast paced environment
  • Ability to calculate figures such as percentages, fractions and interest
  • Ability to multi task and adapt to change
  • Ability to work without close supervision
  • Excellent internal and external customer service skills
  • Good written and verbal communication skills
  • Ability to work well under pressure and with deadlines
  • Ability to adapt to repeated interruptions
  • Ability to work well with others in a team environment
  • Ability to respond to requests and demands professionally and promptly
  • Ability to learn and follow Bank policies and procedures
  • High attention to detail with exceptional organi zational and time management skills


    • Equipment Used in Job Performance/Working Environment:
  • Computer
  • Telephone
  • Scanner
  • 10-Key Calculator
  • Multi-Function Device
  • Facsimile Machine
  • Moderate noise level


    • Major Job Demands (Physical/Mental):

  • Knowing and following bank policies and procedures
  • Decision-making
  • Problem-solving
  • Ability to adapt to repeated interruptions
  • Ability to work under deadlines
  • Ability to work overtime
    • Created: 2024-05-02
    Reference: 32150
    Country: United States
    State: Arkansas
    City: Ozark

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