General Information

Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 001121 NC Salary Grade Equivalency GN06 Classification Title Administrative Support Specialist - Journey Working Title Loan Specialist Salary Range $36,121- $44,500 Anticipate Hiring Range $36,121- $41,000 FLSA Status Non Exempt Division Academic Affairs Department Enrollment Management (Adm) Work Unit Financial Aid Operations Work Schedule
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position
The primary purpose of this position is to process Federal Direct and private alternative loans. This position also provides assistance and information to students and parents regarding federal, state, and institutional financial aid programs as well as general administrative support to the Senior Assistant Director for Loans.
Minimum Education/Experience
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.

University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties

• Manage a dedicated caseload for processing Federal Direct PLUS and Alternative Loan applications.
• Process Loan Change request forms submitted by loan borrowers.
• Review changes to students' loan eligibility due academic progress and update award as necessary.
• Provide follow-up to students and/or parents on outstanding items such as incomplete or missing loan application requirements for processing.
• Problem solve loan errors from lenders or Dept. of Education.
• Assist the Senior Assistant Director of Loans with other projects as needed.

Other Work Responsibilities
Performs other duties and projects as assigned.
Departmental Preferred Experience, Skills, Training/Education

• High School Diploma Required
• Associate degree or higher in related field preferred
• A minimum of 1 year higher education experience preferred
• Knowledge of federal Title IV and state regulations or experience working in a similar capacity within higher education
• Knowledge of Financial Aid management systems
• Working knowledge of basic accounting principles
• Excellent mathematical and analytical skills
• Experience working independently and demonstrated initiative
• Ability to be a team player with a strong work ethic
• Strong oral and written communication skills
• Ability to work with diverse populations
• Must be detail-oriented, with the ability to self-manage multiple projects while working under deadlines during peak times of the year
• Must have a strong commitment to customer service and student success

Necessary Licenses or Certifications Work Location Reese/Cone Posting date 06/25/2024 Closing date 07/08/2024 Proposed Hire Date 07/22/2024 Contact Information Special Notes to Applicants
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits


The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
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* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

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