Local Remote Customer Service Agent South Miami

Orlando, Florida

Employer: RemX
Industry: 
Salary: $17 per hour
Job type: Full-Time
RemX is looking for Local Remote Call Center Reps, must live in the South Miami area.

Pay: $17/hr and $18/hr for bilingual candidates (English/Spanish)

Hours: Must be open to work shifts between 7:00 AM - 12:00 AM Monday - Sunday (Must be available for weekend scheduling)

Title: Member Experience Advisor
  • Assist callers with questions and navigations of health or meal benefits
  • Serve as single point of contact for customers and build a strong relationship supporting them.
  • Respond to and own consumer inquiries/issues.

Requirements:
  • 1 year of customer service experience with the same company
  • High School diploma
  • Goal-driven and detail oriented


Responsibilities:
  • Provide resolution for customers.
  • Serve as single point of contact for customers and build a strong relationship supporting them.
  • Respond to and own consumer inquiries/issues.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.
Created: 2024-10-12
Reference: 1202750
Country: United States
State: Florida
City: Orlando
ZIP: 32829

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