About the team and position

As the Network Operations Manager you will use network modeling software to monitor and coordinate the nationwide network of Carvana employed auto haulers that work seamlessly from coast to coast delivering cars to thousands of customers in a 'time definite' manner. You will manage all aspects of daily operations and inventory flow across the logistics network from unforeseen failures to major weather disruptions.

The Logistics Network Operations Manager role is based at Phoenix headquarters and reports directly to the Senior Manager of Network Operations and Schedules.

What you'll be doing

• Connects Logistics Operations with all E2E stakeholders (ie Logistics, Market Operations, Production, Customer Care, etc). Sets up and proactively manages an effective stakeholders' communication framework.
• Manage the real-time daily inbound transporter issues of 1,500+ units and 1500+ employees, along with all vehicle transporter emergencies.
• Continuously optimize Carvana's Logistics network for speed (capacity), cost (total logistics expense) and quality (on-time delivery); routinely track trend metrics to identify areas of opportunity.
• Partners with department leaders for resolution and corrective action planning for all operational challenges, while balancing service levels and internal customer satisfaction.
• Utilize and promote continuous improvement principles. Identify creative, sustainable solutions that achieve required service level, cost and quality results for the Network Operations team. Create, manage and prioritize an ongoing list of opportunity projects.
• Develops and grows current and future leaders. Actively engages in developmental and project assignments, workload distribution, hard and soft skill development, behavior and recognition.
• Manages reviews and reacts to KPI's and coordinates operations and business reviews with logistics providers and internal stakeholders.
• Work with local and regional operations teams to understand real world constraints and logistics issues that may arise due to capacity and/or availability of carvana vehicles.
• Takes on escalated disruptions in the network and communicates action plans and impacts to stakeholders.
• Act as a subject matter expert in Carvana's Logistics Management Systems, capacity trade-offs, and logistics network design.

What you should have

• Bachelor's Degree
• 4+ years experience in logistics, supply chain, operations, etc.
• 4+ years experience in a call center or customer service environment
• 4+ years experience in leading and developing an organization
• Intermediate knowledge in Excel or GoogleSheets

What we'll offer in return

• Full-Time Salary Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skill set and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English
• Masters degree preferred
• Ability to work a flexible work schedule
• Sees the 'big picture' with the ability to get it done (task oriented)
• High energy and the ability to multitask and prioritize effectively
• Strong interpersonal skills creating the ability to influence Operating units across the Carvana Network

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.