Los Angeles Angels-2025 Season Part Time, Event Staff (Usher)

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Overview:

The Event Staff employee is primarily responsible for assisting guests as they enter the ballpark and direct them to their seating location. Event Staff employees are also responsible for maintaining a safe and enjoyable environment for all guests of Angel Stadium. Interact with large crowds in a calm, respectful and professional manner.

This is a bargaining unit position, and the pay rate is as follows:

Current through 12/31/2024: $16.00 per hour

Effective 01/01/2025: $16.50 per hour

This position is also eligible for sick time (after 90 days of employment) and complimentary tickets to games (12 per season).

Duties:

• Greet each fan with a warm smile and a friendly "Welcome to Angel Stadium" and "May I see your ticket please"
• Directs and escorts guests to their seating location; may involve ascending /descending stairs
• Inspects assigned section(s) for safety hazards and maintains cleanliness. Reports on conditions such as broken seats or spills to usher captain immediately
• Assist guests who have ticketing issues (i.e. duplicate tickets, broken seats, ADA accommodations)
• Observes assigned section for any signs of disturbance: this includes problems arising from foul balls, alcohol, smoking, abusive language, arguments, guests running onto the field and objects being thrown
• Receives and acts on concerns from guests. De-escalates issues in a respectful and professional manner. Proactive in addressing issues in their assigned sections, and immediately reports issues to their usher captain
• Provides documentation to their managers on issues, via written incident cards. Provides accurate factual reporting.
• Understands and enforces all Angel Stadium policies and procedures, especially those regarding crowd control and tickets
• Maintains an understanding of all areas of the stadium. Remains aware of any special activities, functions, or promotions for that particular day
• Familiar with the Stadium emergency evacuation plan and exit routes. Remains calm and provides direction and guidance in the event of an emergency
• All other duties as assigned

Qualifications:

• High School Diploma or equivalent preferred
• Two years of crowd management experience (preferred)
• Must possess excellent interpersonal and customer service skills
• Ability to work well under pressure, remaining calm yet tactful when required
• Patient and observant with ability to think clearly in emergencies, giving accurate instructions and information to others
• Ability to work flexible hours including weekdays, weekends, evenings and holidays

Physical Demands:

• Ability to walk ramps, climb stairs (up to 33% of shift), and to stand for extended periods of time (up to 6 hours)
• Ability to frequently bend and twist at waist (when assisting guests in seats)
• Ability to work in enclosed spaces (if assigned to elevator attendant)

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The Angels believe that diversity contributes to a more enriched collective perspective and a better decision-making process. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other characteristic protected by law.

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